Michelle McGlynn
Dental Everything 🦷👑🦷
Little River,SC
Summary
Dedicated dental professional with 28+ years of experience spanning clinical assisting, front desk
operations, and office management, with a strong
specialization in dental insurance and claims processing.
Extensive experience reviewing, submitting, and resolving dental claims, including managing
attachments such as x-rays, periodontal charting, and narratives to meet evolving insurance
requirements.
Recognized for the ability to identify and resolve claim issues efficiently, reduce denials, and bridge the gap between clinical teams and insurance providers. Highly proficient in Open Dental, SoftDent, Dentix Ascend and clearinghouse systems including DentalXChange and Vyne Trellis.
Overview
28
28
years of professional experience
Work History
Dental Assistant / Office Manager
Atco Family Dentistry
Atco, NJ
04.1997 - 03.2025
- Assisted in patient care by preparing treatment areas and sterilizing instruments efficiently.
- Managed patient records using digital systems, ensuring accuracy and confidentiality of information.
- Educated patients on post-treatment care and oral hygiene practices to promote better health outcomes.
- Collaborated with dental team to streamline appointment scheduling and improve patient flow.
- Verified patient insurance eligibility, benefits, and pre-authorizations to support treatment planning.
- Utilized clearinghouse systems (including DentalXChange prior Vyne) to troubleshoot claim rejections and transmission issues.
- Led implementation of Open Dental software(previously Softdent - have also worked in Dentrix Ascend), improving workflow efficiency and increasing patient scheduling efficiency.
- Acted as liaison between patients, providers, and insurance companies to resolve billing and coverage questions.
- Trained team members on insurance workflow, claim submission processes, and system best practices.
- Maintained high standards of patient communication, ensuring clarity around treatment costs and insurance coverage.
Education
Associate of Science - Dental Assisting Certification (CDA/RDA)
Camden County College
Blackwood, NJ05.1996
Skills
- Digital X-ray proficiency
- Appointment scheduling
- Team collaboration
- Dental Claims Processing and Review
- Insurance Verification and Pre-authorization
- Claim Denials and Resolution
- Managing Attachments on Claims (X-rays, Charting, Narratives and Imaging)
- Dental Coding and Insurance Requirements
- Patient Communication and Financial Coordination
- Proficient in Open Dental, Dentrix Ascend, Softdent, Eagle Soft, Microsoft Word & Excel
- Laboratory case management
Timeline
Dental Assistant / Office Manager
Atco Family Dentistry
04.1997 - 03.2025
Associate of Science - Dental Assisting Certification (CDA/RDA)
Camden County College