Michelle McHugh
Middletown,NY
Summary
Dynamic Customer Service Manager with a proven track record at Walmart, enhancing customer satisfaction through strategic initiatives and effective team training. Skilled in problem-solving and cash handling, I foster a collaborative environment that drives performance and loyalty, consistently resolving complaints and improving service standards.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
Walmart
07.2014 - 03.2020
- Led customer service initiatives to enhance satisfaction and retention.
- Trained and mentored team members on best practices in customer engagement.
- Developed strategies to streamline daily operations and improve service efficiency.
- Analyzed customer feedback to identify trends and implement improvements.
- Implemented new training programs resulting in improved employee performance and morale.
- Monitored performance metrics to ensure compliance with service standards.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Cashier
Citgo
12.2005 - 07.2013
- Processed customer transactions accurately and efficiently, ensuring a smooth checkout experience.
- Maintained cleanliness and organization of work area, adhering to safety and health standards.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Collaborated with team members to improve service delivery and enhance customer satisfaction.
- Managed inventory levels, restocking shelves to ensure product availability for customers.
- Implemented cash handling procedures to minimize discrepancies and enhance financial accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
No Degree - Business Management
Orange County Community College
Middletown, NYNo Degree - Medical Coding And Billing
University of Phoenix
Tempe, AZHigh School Diploma - All Major
Port Jervis High School
Port Jervis, NY06.2005
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Time management
- Training and mentoring
- Decision-making
- Cash handling
- Adherence to high customer service standards
- Team building and leadership
- Complaint resolution
- Effective workflow management
- Exceptional telephone etiquette
- Schedule management
- Positive and constructive feedback
Timeline
Customer Service Manager
Walmart
07.2014 - 03.2020
Cashier
Citgo
12.2005 - 07.2013
No Degree - Business Management
Orange County Community College
No Degree - Medical Coding And Billing
University of Phoenix
High School Diploma - All Major
Port Jervis High School