Summary
Overview
Work History
Education
Skills
Timeline
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Michelle McKenzie

Niota,TN

Summary

Dedicated and detail-oriented person that can bring expertise in multitasking, follow-through and problem-solving gained during 15-year career in customer service and support. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management, document control and program leadership. Dependable, self-motivated and seeking to leverage a role with room for career growth.

Overview

12
12
years of professional experience

Work History

Office Assistant/Customer Service Representative Agent

Athens Lawn & Garden, LLC
Athens, TN
08.2014 - Current
  • Coordinated dispatching of driver to accomplish daily delivery requirements.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Processed invoices as shipments arrived. Entered serial numbers in system.
  • Handled account receivables.
  • Maintained store website by updating prices, adding and deleting equipment available.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Manage over 50 customer telephone calls per day, during peak season.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Verified accuracy of business records by consistently updating customer information.
  • Interacted with customers by phone, email or in-person to provide information.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Entered data using IDEAL Business System, following procedures to keep information private.
  • Generated over 2.7 million dollars in sales during my employment.

Office Administrator

McMinn Memory Gardens
Athens, TN
08.2011 - 06.2014
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
  • Managed client communications and data collection to increase office productivity. 
  • Typed and compiled documents, answered phones and completed paperwork for the office. 
  • Escorted visitors to specific offices or meeting rooms.
  • Entered accounts payable, accounts receivable, invoices and expense reimbursements.
  • Properly compiled and distributed reports and contracts, auditing data prior to shipping in order to ensure overall accuracy. 
  • Controlled unit inventory, managing supplies and gathering reports.
  • Supported program operations by preparing and updating documents, reports and spreadsheets.
  • Entered and sorted data accurately after establishing data entry priorities and procedures. 

Customer Service Representative

Appliance Parts Pros
Cleveland, TN
08.2009 - 08.2011
  • Responded to customer requests for products, services and information with resourcefulness, skill and advanced use of internal knowledge bases.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Operated POS system to itemize and complete an average of top 5% in  customer purchases each  month.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.

Education

Certificate In Office Administration -

Cleveland State Community College
Cleveland, TN

High School Diploma -

Mcminn High School
Athens, TN

Skills

  • Quick learner
  • Computer proficient
  • Route dispatch
  • Professional telephone demeanor
  • Customer service
  • Recordkeeping strengths
  • Data entry
  • Stocking and replenishing
  • Money handling abilities
  • MS Office proficiency
  • Key holder experience

Timeline

Office Assistant/Customer Service Representative Agent

Athens Lawn & Garden, LLC
08.2014 - Current

Office Administrator

McMinn Memory Gardens
08.2011 - 06.2014

Customer Service Representative

Appliance Parts Pros
08.2009 - 08.2011

Certificate In Office Administration -

Cleveland State Community College

High School Diploma -

Mcminn High School

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Michelle McKenzie