Summary
Overview
Work History
Education
Skills
Qualifications Summary
Timeline
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Michelle McKeown

Lemont,IL

Summary

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

25
25
years of professional experience

Work History

Channel Account Manager - Zagg

Marketsource
04.2021 - Current
  • Increased channel sales by developing and maintaining strong relationships with key partners.
  • Meet regularly with partner companies' Account Executives to showcase Zagg Brands' products and capabilities, and explore potential opportunities within their account base
  • Developed solid working knowledge of products to understand benefits to potential customers.
  • Evaluated the effectiveness of existing incentive programs regularly making necessary adjustments to optimize performance and cost efficiency.
  • Enhanced communication between company and partners by organizing regular meetings, webinars, and conference calls.
  • Analyzed market trends and competitive landscape to identify new business opportunities within assigned channels.
  • Provided accurate forecasting of pipeline opportunities through diligent tracking of partner activities in CRM systems.
  • Implemented effective strategies for partner recruitment, onboarding, and management to boost overall channel performance.
  • Enhanced channel partner relationships by consistently providing support, information, and guidance.

Field Engagement Manager - Avaya

Marketsource
03.2021 - 07.2021
  • Develop and maintain strategic relationships within AT&T Business sales channels for the purpose of presenting and advocating Avaya CPE and Cloud-based solutions and to generate qualified opportunities for Avaya
  • Work closely with the inside sales team to move deals with new and existing customers from discovery stage, to proposal stage, to close
  • Proactively participate in regular training sessions to learn and maintain my position as a subject matter expert in the Avaya portfolio.
  • Collaborated with sales, delivery and service teams to manage seamless client experiences.

Field Sales Executive

Magenta LLC
08.2019 - 01.2021
  • Targeted prospects in the healthcare, personal care, and food and beverage industries to gain traction and exposure for future manufacturing opportunities
  • Maintained accurate records of all sales activities using CRM software, allowing for efficient reporting to management on progress towards goals.
  • Significantly impacted a small family-owned business by collaborating with the Sales, Marketing, and Customer Service Teams to provide strategic business insight for new streams of revenue
  • Provided an instrumental perspective with the business development team to execute a strategic acquisition of a startup company to grow the sustainability side of the business
  • Streamlined and increased sales by implementing a CRM platform and prospecting database, which was non-existent when I joined.
  • Contributed positively to team culture by sharing best practices, collaborating on joint projects, and supporting colleagues in achieving success.

Enterprise Account Executive

Comcast Business
08.2015 - 10.2018
  • Consistently met or exceeded quarterly quota, earning Peak Achiever in April 2016 and June 2017 with 385% and 300% quota achievement, respectively
  • Exceeded annual quota in 2016 (115%) and 2017 (108%)
  • Gained key high dollar wins in two business verticals (real estate and transportation) to lay the groundwork for future high value wins
  • Successfully secured more than two dozen new logos each year by hunting within Chicagoland via phone, email, and in person on a daily basis
  • Presented Comcast fiber/DIA, hosted voice and SD WAN solutions to prospective clients
  • Facilitated client success by maintaining open lines of communication and addressing concerns promptly, fostering long-lasting business relationships.
  • Developed relationships with key C-level and Director level IT decision makers, then fostered relationships to increase Comcast market share within those accounts.
  • Coordinated post-sales support efforts between technical teams and clients for smooth onboarding experiences.
  • Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.

Senior Account Executive

Hipskind Technology Solutions
09.2010 - 07.2015
  • Attained over 100% of quota most months by closing an average of $25K in gross profit per month in hardware, software and professional services
  • Increased company's cloud business by 50% in 2014 by securing over $550K in cloud services revenue in Q3 and Q4 of 2014
  • Presented next gen technology solutions such as Hybrid storage, network security, virtualization, SD WAN and hosted cloud services to companies from various industries
  • Instrumental in launching new hosted cloud service by closing a $6,500/month deal within months of new service rollout
  • Successfully closed, managed and grew revenue share in dozens of key accounts
  • Met with new customers to share product and service information, listen to needs and learn about business operations.
  • Using consultative methods, sold and managed a complex sales cycle promoting Dell, Cisco, VMware, Palo Alto, Juniper Networks, etc o multiple levels within large organizations.
  • Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.

Education

Bachelor of Arts in Psychology -

Michigan State University
East Lansing, MI

Skills

  • Market Analysis
  • Business Acumen
  • Channel Strategy
  • Analytical Thinking
  • Active Listening
  • Relationship Building
  • Sales Forecasting
  • CRM Software
  • Revenue Growth
  • Account Management

Qualifications Summary

Action-oriented, dynamic salesperson driven to deliver above and beyond client expectations with proven outside business to business sales experience, as well as ongoing account management. Strategic thinker with a consultative mindset focused on business first selling and problem solving.

Timeline

Channel Account Manager - Zagg

Marketsource
04.2021 - Current

Field Engagement Manager - Avaya

Marketsource
03.2021 - 07.2021

Field Sales Executive

Magenta LLC
08.2019 - 01.2021

Enterprise Account Executive

Comcast Business
08.2015 - 10.2018

Senior Account Executive

Hipskind Technology Solutions
09.2010 - 07.2015

Bachelor of Arts in Psychology -

Michigan State University

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