MICHELLE McKIERNAN
Pittsburgh,PA
Summary
Accomplished hospitality manager with extensive experience in successfully planning and directing food service operations. A people- and task-focused individual with a proven ability and motivation to build strong customer relationships. Energetic team leader committed to the highest levels of professional excellence in all areas of operations and facility management.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Operations Support Manager
Cura Hospitality
Pittsburgh, PA
08.2025 - Current
Assistant Director of Dining Services
Cura Hospitality, Lutheran Senior Life, Passavant
Zelienople, Pennsylvania
10.2018 - 08.2025
- Direct daily operations of the personal care facility located in an upscale continuing care retirement community (CCRC) with over $950,000 in total managed volume.
- Achieved deficiency-free ratings for all DHS surveys conducted during my leadership.
- Joined the team at the onset of a new contract. I evaluated operations, implemented many processes, and developed teams to ensure resident satisfaction and client retention.
- Developed and implemented the Server Olympics training program, adopted enterprise-wide.
- Coordinate special events requiring catering services for residents and families.
- Oversee food preparation, production, and presentation according to quality and company standards.
- Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Complete all daily and weekly tasks related to inventory control, ordering, payroll, budgets, and invoice processing.
General Manager
BAKN
Warrendale, Pennsylvania
04.2018 - 10.2018
- Assisted colleague in the successful opening of the second location of a chef-inspired restaurant concept.
- Responsible for all aspects of restaurant operations, including floor management, guest relations, inventory and ordering, budgets, payroll, daily cash handling, and team leadership.
Manager
LEGACY ENTERPRISES - THE CHADWICK AND FRESCOS
Wexford, Pennsylvania
05.2003 - 04.2018
- Recruited, developed, and maintained a staff that provided hospitable, professional service. Provided continuous education and counseling to ensure individual and team growth.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Utilized strengths such as communication and interpersonal skills to establish positive relationships with clients, guests, and employees.
- Contributed data to weekly manager team meetings to ensure successful facility operations.
- Worked closely with the Executive Chef to determine menu and setup plans for special events and weekly restaurant features.
- Conducted pre-service meetings with staff to provide the information needed for successful private events and dining services.
- Exhibited thorough knowledge of food and beverage offerings, special promotions, and facility events and logistics.
- Trained and executed procedures, and assigned tasks to employees to ensure compliance with food and safety procedures, and quality control guidelines.
- Performed weekly facility safety and sanitation checks to ensure that company and Allegheny County Health Department standards are met.
- Completed weekly, quarterly, and year-end inventory and ordering for liquor, beer, paper products, and dry goods.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Hands-on team leader and floor manager- contributed to success of service periods by interacting with guests to ensure an exemplary dining or event experience.
- Perform regular updates and programming on the Restaurant Point of Sale system.
- Reviewed and edited weekly payroll reports to ensure accuracy.
Education
CDM Certification -
University of Florida
Bachelor of Science - Business Administration
Clarion University of Pennsylvania
High School Diploma -
Northgate Jr/Sr High School
Skills
- CBORD NetMenu, CORE
- Microsoft Word, Excel, and PowerPoint programs
- Aloha and Cardwatch point of sale systems
- Caterease and Catertrax software programs for event planning and execution
- Allseated floor plan program
- Seat Me Dining Room Software
- Kronos and Paycom payroll processing and scheduling programs
- esysco and MOXe food service ordering platforms
- iCIMS,Framework
- Intaact
Certification
- ServeSafe Allergen Certification
- ServeSafe Food Protection Manager Certification
Timeline
Operations Support Manager
Cura Hospitality
08.2025 - Current
Assistant Director of Dining Services
Cura Hospitality, Lutheran Senior Life, Passavant
10.2018 - 08.2025
General Manager
BAKN
04.2018 - 10.2018
Manager
LEGACY ENTERPRISES - THE CHADWICK AND FRESCOS
05.2003 - 04.2018
CDM Certification -
University of Florida
Bachelor of Science - Business Administration
Clarion University of Pennsylvania
High School Diploma -
Northgate Jr/Sr High School