Michelle McKinney
Fort Payne,AL
Summary
Dynamic Route Manager at Highland Express with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in effective schedule coordination and staff training, I have successfully resolved service issues and improved driver performance, fostering a culture of safety and productivity. Committed to achieving excellence in service delivery.
Overview
39
39
years of professional experience
Work History
Route Manager for Montgomery MEPS
Highland Express
04.2022 - Current
- Enhances customer satisfaction by resolving service issues promptly and professionally.
- Conducts driver ride-alongs and observations to evaluate and improve driver performance.
- Monitors daily operations and routes to resolve issues and drive operational effectiveness.
- Oversees driver and laborer time and attendance to minimize overtime and ascertain drivers did not exceed limits established by regulatory agencies.
- Holds safety meetings to maintain working relationships and promote maximum morale and productivity.
- Coordinates efforts during inclement weather events or unexpected delays to maintain timeliness of routes while prioritizing safety concerns for staff members and passengers involved in these situations.
- Oversees fleet maintenance for vans coming to the Montgomery MEPS location to ensure timely repairs are performed while minimizing downtime for vehicles in operation.
Caregiver, Special Needs
Self Employed Services
08.2011 - 10.2018
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Increased client''s independence with consistent skill-building exercises and positive reinforcement.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Encouraged overall wellness through engaging exercise routines tailored to each client''s abilities and interests.
- Provided transportation to appointments, outings, or activities as needed, ensuring the safety of special needs individuals at all times.
- Facilitated socialization opportunities for special needs individuals, promoting inclusion within the community.
- Kept clients engaged in social networks and communities for personal health and growth.
Supervisor of Finishing Factory Operations
Hosiery Industry
01.1986 - 01.2006
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Observed packing operations to verify conformance to specifications.
Education
No Degree - Prerequisites For Nursing
Gadsden State Community College
Gadsden, AL04.2010
Skills
- Customer consultation
- Route coordination
- Effective Schedule Coordination
- Staff training
- Problem-solving abilities
- Reliability
- Critical thinking
- Warehouse organization
- Shipping and receiving
- Material handling
- Order picking and processing
- Distribution and warehousing
- Vehicle inspection
- Safety protocols
- Forklift operation
- Quality control
Timeline
Route Manager for Montgomery MEPS
Highland Express
04.2022 - Current
Caregiver, Special Needs
Self Employed Services
08.2011 - 10.2018
Supervisor of Finishing Factory Operations
Hosiery Industry
01.1986 - 01.2006
No Degree - Prerequisites For Nursing
Gadsden State Community College
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