Michelle McKinney
Summary
Proactive and goal-oriented social work professional with a solution focused approach and problem-solving skills. Known for reliability and adaptability, with the capacity to learn and apply new skills. Committed to always finding opportunity for growth in these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Manager of Strategic Social Work Services
Fresenius Medical Care
10.2020 - Current
- Serves as a subject matter expert and work with management to create strategic plans to improve outcomes and key performance indicators related to Quality Incentive Program (QIP), Value Based Care Program, and quality outcomes in San Antonio.
- Manages the execution of Social Work initiatives, interventions and standardized supportive counseling and education materials with facility MSWs within the assigned area.
- Provides support to facility staff in assigned area to promote patient/provider relationship by addressing disruptive patient behavior and potential voluntary and involuntary discharges. Ensures CMS Conditions for Coverage and FMS policy requirements are reviewed as a part of the decision-making process.
- Collaborates with Area Operational leadership to develop strategic plans to support patient experience in efforts to promote quality improvement through initiatives and trainings
- Provides direction, social work guidance related to appropriate theoretical perspectives and feedback based upon professional standards and FMCNA guidelines to support facility MSWs within the assigned area in achieving the desired outcomes in the following: quality, patient satisfaction, teamwork, unit culture, and employee satisfaction.
- Provides leadership, coaching and development plans for all direct reports to maintain an engaged and productive workforce; partnering with Human Resources on employee matters.
- Manages the staffing of Social Work Services to ensure master social workers coverage. Responsible for enlisting master social workers coverage at dialysis facilities within the assigned area during times of master social workers leave of absences, vacations, census increases and vacancies.
Manages orientation and training of all new master social workers within the assigned area. Provides communication and ongoing training required for existing facility social work to enhance clinical competencies and meet policies and procedures individually and/or through area meetings. - Attends and participates in regional, area, facility and team meetings as appropriate which may include quality team building and staff development and other meetings as appropriate. Collaborates with appropriate management staff as needed to achieve effective inter-disciplinary, intra-disciplinary and clinic relationships.
- Monitors and audits Social Work Progress Notes, Comprehensive Interdisciplinary Assessments, Plans of Care, and other documentation to meet CMS Conditions for Coverage and FMS policies.
- Ensures all master social workers within assign area have current licensure and maintain continuing education hours as specified by the Association Social Work Board and state licensure regulations where applicable. Maintains and improves knowledge and skills for a competent and innovative practice.
- Regularly monitors registration and licensure status of direct reports.
- Performs other related duties as assigned.
Lead Social Worker
Fresenius Medical Care
09.2019 - 10.2020
- Maintained up-to-date knowledge of industry trends, attending conferences, workshops, and continuing education courses regularly to enhance professional expertise.
- Provided expert guidance on complex cases, mentoring and guiding South Texas social workers in best practices, ethical decision-making, and case management techniques.
- Developed strong relationships with the South Texas clinics and the local renal associates doctor group by establishing trust and rapport through challenging patient situations
- Implemented effective crisis intervention strategies to ensure the safety of clients during times of distress (through COVID transportation barriers).
- Closely coordinated with Ambulnz development during COVID. Educating clinics and teams related to utilization of this service to ensure patient safety and treatment adherence.
- Assisted in tracking costs/spreadsheets and verification of trips related to COVID transportation utilization.
- Managed high caseloads while maintaining quality care by prioritizing tasks and collaborating with interdisciplinary teams during COVID turnover.
- Managed the staffing of Social Work Services in the South Texas Region during a time when social workers were not accustomed to covering additional clinics or covering at their 1:125 ratio.
- Responsible for enlisting master social workers coverage at dialysis facilities within the assigned area during times of master social workers leave of absences, vacations, census increases and vacancies.
- Provided support and resources for the South Texas clinics, teams, social workers during uncertain times.
Facility Social Worker
Fresenius Medical Care
01.2018 - 09.2019
- Patient assessment/care planning/counseling.
- Collaborated with the interdisciplinary team to create integrated care plans, improving overall client health outcomes.
- Participated in monthly Quality review meetings with the interdisciplinary team. Reports on quality indicators related to
adherence, such as Missed and Shortened Treatments, Quality of Life Trends, and Service Recovery. - Patient education: Provided ongoing education to patient/family regarding psychosocial issues related to End Stage Renal Disease (ESRD) and all support services that are available
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Educated families on available community resources, connecting them with essential for improved quality of life.
- Insurance and Financial Assistance: Collaborating with insurance coordinators in assisting the establishment of patient benefits.
Social Worker
US Renal Care-Valley Dialysis
07.2012 - 01.2018
- Facility Social Worker
- Conduct psychosocial assessments
- Provide resources and referrals as needed based on psychosocial assessments
- Discuss transplant options and coordinate transplant referrals
- Reporting on social work progress updates for QAPI and IDT meetings
- Coordination between hospitals and dialysis clinic regarding insurance verifications, calling social security verifying working quarters
- Full process of the American Kidney Fund
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- De-escalated stressful situations through individual and family crisis interventions.
- Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
- Receive grievances within clinic, refer to appropriate staff and follow up with resolution
- Monthly Kidney Health Care Mileage reports for patients
- Crown Web reporting, tracking all patients in/out of clinic on monthly basis
Hospice Care Social Worker
Knapp Medical Center
08.2009 - 06.2012
- Psychosocial assessments/Counseling/Referrals
- Support counseling to patients and families based on coping with death and dying process
- Home visits, bereavement referrals, acquire resources based on needs
- Coordinate/Participate in Health Fair & Community Education Events
- Volunteer coordinator- supervised/Assigned volunteers to patient in their homes for additional support
- Captain/coordinator in engaging staff participating through the American Cancer Society
- Assisted in launching a pilot program for nurses and professionals seeking clinical rotations in hospice care at Aurora House Hospice Home as the first social work facilitator under Dr. Rafael Rodriguez, MD (the program remains presently active).
Education
Master in Health Care Administration -
The University of Texas Rio Grande Valley
Edinburg, TX08.2016
Master of Social work –Licensed Master Social Worker - undefined
Texas State University
San Marcos, TX08.2009
Bachelor of Social Work - undefined
Texas State University
San Marcos, TX08.2008
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Relationship building
- Performance management
- Conflict resolution
- Scheduling and coordinating
- Training and development
Languages
Spanish
Professional Working
Timeline
Manager of Strategic Social Work Services
Fresenius Medical Care
10.2020 - Current
Lead Social Worker
Fresenius Medical Care
09.2019 - 10.2020
Facility Social Worker
Fresenius Medical Care
01.2018 - 09.2019
Social Worker
US Renal Care-Valley Dialysis
07.2012 - 01.2018
Hospice Care Social Worker
Knapp Medical Center
08.2009 - 06.2012
Master of Social work –Licensed Master Social Worker - undefined
Texas State University
Bachelor of Social Work - undefined
Texas State University
Master in Health Care Administration -
The University of Texas Rio Grande Valley