Summary
Work History
Education
Skills
Languages
Timeline
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Michelle McKinnon

Marathon

Summary

Proven Shift Manager with a track record of enhancing team performance and customer satisfaction at Racetrac. Skilled in decision-making and bilingual communication, adept at resolving customer issues with empathy, leading to increased loyalty. Excelled in staff development and training, significantly improving operational efficiency without compromising company values.

Work History

Shift Manager

Racetrac
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.

Shift Manager

Starbucks

Customer Service Representative

NAPA Auto Parts - Genuine Parts
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Front Desk Receptionist

Old Wooden Bridge Marina
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Improved communication flow by establishing daily briefing for front desk and administrative staff.

Education

High School Diploma -

Marathon High School
Marathon, FL

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Opening and closing procedures
  • Punctual and reliable
  • Energetic and enthusiastic
  • Inventory control
  • Staff development
  • Payment processing
  • Documentation and reporting
  • Safety compliance
  • Flexible schedule
  • Verbal and written communication
  • Shift leadership
  • Customer service
  • Computer skills
  • Team collaboration and leadership
  • Bilingual (English and Spanish)

Languages

Spanish
Native or Bilingual

Timeline

Shift Manager

Racetrac

Shift Manager

Starbucks

Customer Service Representative

NAPA Auto Parts - Genuine Parts

Front Desk Receptionist

Old Wooden Bridge Marina

High School Diploma -

Marathon High School

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Michelle McKinnon