Michelle McLaughlin
Summary
Empathetic with extensive experience providing support services to children, adolescents and adults. Understanding and compassionate professional committed to performing all duties in accordance with customary rules of ethics. Works comfortably alone or in a team environment. Adaptable, ethical and hardworking with a disciplined approach to work.
Overview
9
9
years of professional experience
Work History
School Bus Driver
Trousdale County Board Of Education
Hartsville , Tennessee
2020.01 - Current
- Maintained Tennessee's driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Communicated information to parents to promote good communication and transparency.
- Communicated with Elementary, Middle and High School authorities regarding rider misbehavior.
- Obeyed federal, Tennessee and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Created and enforced bus rules and kept expectations posted.
- Taught students first-aid and emergency protocols in case of emergency.
- Held special assemblies to explain rules and emergency bus procedures to students.
- Built relationships with all children, and worked with children faced with societal challenges
VOCA PROGRAM DIRECTOR
The ARC Davidson County & Greater Nashville
Nashville , Tennessee
2018.08 - 2019.08
- Provided ongoing direction and leadership for program operations.
- Researching, developing & compiling a Risk Assessment Screening Tool, Trauma Informed Care training manual, multi-media workshop presented to Independent Service Providers, Direct Support Workers, Provider Agencies and family members who care for individuals with intellectual and developmental disabilities (IDD)
- Researched and compiled a resources booklet specific to the IDD community, indexing professional service providers
- Communicated with Federal Grant Provider on matters of concern, non compliance, amendments to grant and its budget
- Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
- Maintained and updated project related documents which included statistical data to meet federal and state criteria and completed narrative reports for these organizations.
- Improved success of program by making proactive adjustments to operations.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments, and outside organizations
- Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
DOMESTIC VIOLENCE SPECIALIST
YWCA Nashville
Nashville , Tennessee
2017.03 - 2018.07
- Consulted and advised on methods for screening and intervening in domestic violence situations.
- Coordinated assessment and clinical services to clients to address psychosocial, environmental, age-specific and cultural context.
- Coordinated advocacy services with other services internally, at hospital and in community.
- Interviewed clients and family members to obtain key information for case planning and management.
- Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
CO-FOUNDER/OPERATIONS MANAGER
SEXUAL ASSAULT CLINIC
Benoni , South Africa
2011.11 - 2016.04
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Researched, developed and presented 3-tiered multimedia child protective abuse awareness program, viz "Rhino and Elephant". The program was introduced in South Africa by the Clinic and adopted by Equatorial Africa given by the Red Cross African Territories, India and Untied Kingdom.
- Developed guidelines to judicial procedures for Social Workers within the parameters of the South Africa Child Act.
- Provided medical, forensic and therapeutic assistance to 500 child victims of rape, 125 victims of domestic violence and 58 victims of violent crime
- Trained Benoni and Springs Regional Court Prosecution and Magisterial staff on medico-legal, forensic, and finding interpretation of injury
- Assisted forensic nurse practitioner with forensic photography, recording and reporting of victim injury
- Conducted victim video impact statements of child victims
- Offered non-narrative and narrative play therapy
- Conducted risk assessment, therapeutic, and court support to child victims and their parents
- Provided conflict resolution and mediation (co-parenting plans)
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed daily operations of Sexual Assault Clinic organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
Education
High School Diploma -
Benoni High School
Benoni, Gauteng, South AfricaDiploma - Public Relations And Marketing
Damelin College
Durban West, Kwa-Zulu Natal, South AfricaDiploma - Criminal Justice
South African Police Force
Silverton, Tshwane, South AfricaParts Therapy - Trauma, Disruptive Behaviors
SAIH
Kyalami, South AfricaFamily Law Mediation - Parenting Plans, Conflict Resolution
FAMILY JUSTICE MEDIATION PRACTITIONERS
Sandton, South AfricaSkills
- Course Materials Development
- Procedure Manual Writing
- Software Languages
- Task Prioritization
- Reading Comprehension
- Active Listening
- Individualized and Group Instruction
- Child Care
- Crisis Situations
- Creative Thinking
- Social Perceptiveness
- Team Orientated
Timeline
School Bus Driver
Trousdale County Board Of Education
2020.01 - Current
VOCA PROGRAM DIRECTOR
The ARC Davidson County & Greater Nashville
2018.08 - 2019.08
DOMESTIC VIOLENCE SPECIALIST
YWCA Nashville
2017.03 - 2018.07
CO-FOUNDER/OPERATIONS MANAGER
SEXUAL ASSAULT CLINIC
2011.11 - 2016.04
High School Diploma -
Benoni High School
Diploma - Public Relations And Marketing
Damelin College
Diploma - Criminal Justice
South African Police Force
Parts Therapy - Trauma, Disruptive Behaviors
SAIH
Family Law Mediation - Parenting Plans, Conflict Resolution
FAMILY JUSTICE MEDIATION PRACTITIONERS
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