Michelle McLaughlin
Jesup,GA
Summary
Highly motivated professional with over 16 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. I am a Take-charge professional delivering executive support and team leadership to business operations. I work as hard if not harder than the team I lead, that is how I feel you define success.
Overview
20
20
years of professional experience
Work History
Business Owner
Maid 2 Order
Jesup , GA
09.2008 - Current
- Identified and recruited staff members, including managers and sales personnel.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Negotiated contracts with vendors for supplies and services.
- Monitored cash flow to ensure proper budgeting of resources.
- Created a customer service policy to ensure customers were satisfied with Maid 2 Order's services.
- Conducted regular meetings with employees to review progress towards company goals.
- Resolved conflicts between employees or customers in a timely manner.
- Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
- Oversaw daily operations of the business and provided guidance when needed.
- Updated website content regularly according to current trends within target markets.
- Investigated new technologies that could improve efficiency within the organization.
- Kept records for production, inventory, income and expenses.
- Interviewed, trained and supervised employees.
- Resolved issues quickly through meticulous research and quick decision-making.
- Set pricing structures according to market analytics and emerging trends.
- Kept up-to-date on regulatory changes affecting business operations.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Prepared weekly schedules to verify proper floor coverage and that our clients needs would be met.
- Delegated work to staff, setting priorities and goals.
- Implemented successful business strategies to increase revenue and target new markets.
- Prepared staff work schedules and assigned team members to specific duties and working with their strengths.
- Mitigated business risks by working closely with staff members and assessing performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Attention to detail is impeccable.
- Able to demonstrate strong communication skills.
Certified Nursing Assistant
Beverly Healthcare & Rehab
Jesup , GA
04.2004 - 08.2008
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or stretcher.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Observed patients for any changes in their physical or mental condition.
- Cleaned and sanitized patient rooms according to established protocols.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Responded quickly to emergency situations involving sudden illness or injury.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Education
CNA Certificate
Altamaha Technical College
Jesup, GA01-2004
Some College (No Degree) - Nursing
CCGA
Jesup, GASkills
- Quality Assurance
- Project Management
- Customer Experience
- Strategic Planning
- Organizational Development
- Process Improvement
- Cost analysis and savings
- Relationship Building
- Coaching and Mentoring
- Driven and Determined
- Attention to Detail
- Work Planning and Prioritization
References
References available upon request.
Timeline
Business Owner
Maid 2 Order
09.2008 - Current
Certified Nursing Assistant
Beverly Healthcare & Rehab
04.2004 - 08.2008
CNA Certificate
Altamaha Technical College
Some College (No Degree) - Nursing
CCGA
Similar Profiles
Kayla BargholzKayla Bargholz
Lead Cleaner at Maid To OrderLead Cleaner at Maid To Order
Kate Glossop 16.02.1996Kate Glossop 16.02.1996
Cleaner at Maid to Order Cleaning ServicesCleaner at Maid to Order Cleaning Services
Holly LewisHolly Lewis
Cleaning/Housekeeping Team Member at Maid To OrderCleaning/Housekeeping Team Member at Maid To Order