Michelle McNamara

Led initiatives to improve team collaboration and customer service, resulting in a 20% increase in revenue through strategic upselling and customer engagement.

• Trained and mentored new staff on customer service standards and company procedures, fostering consistent performance and client satisfaction.

• Managed daily operations, including inventory oversight and conflict resolution, ensuring smooth service during peak business hours.

•Developed onboarding and training processes for new hires, ensuring alignment with patient care policies and improving overall staff competency.

• Provided empathetic, high-quality care to patients with complex medical needs, earning commendations for leadership and communication from patients and families.

• Led efforts to optimize care plans and collaborate with multidisciplinary teams, contributing to a 30% increase in patient satisfaction scores.

• Designed and implemented training programs for teaching assistants to ensure consistent classroom management and adherence to educational best practices.

• Strengthened parent-teacher collaboration by developing progress tracking tools and communication systems, improving parent satisfaction.

• Streamlined classroom workflows, reducing downtime and increasing student engagement, contributing to a 15% improvement in classroom efficiency metrics.

•Led team collaboration meetings to share best practices and ensure cohesive implementation of differentiated instruction techniques.

• Integrated new educational tools to support professional development, enhancing instructional effectiveness and classroom participation.