Michelle McPherson
Lynn,MA
Summary
Results-driven administrative professional with over 15 years of experience in diverse roles across various industries. Skilled in customer service, data entry, and office management, consistently enhancing operational efficiency and maintaining accurate records. Proficient in using a range of software applications, including QuickBooks, SAP, and EHR systems. Seeking to leverage expertise to contribute to a dynamic team in a challenging administrative role.
Overview
23
23
years of professional experience
Work History
Receptionist
Eliot Community Human Services
01.2023 - 09.2023
- Provided excellent customer service to all visitors entering the building
- Managed daily operations including collecting copayments, recording cash receipts, and handling client check-ins
- Performed data entry for new invoices, maintained up-to-date client files in the EHR system, and managed payment reminders through Square
- Efficiently triaged and directed client phone calls to ensure optimal care
- Coordinated communication between clients and providers, and managed mail distribution.
Administrative Assistant
Eliot Community Human Services
10.2021 - 01.2023
- Answered and directed all incoming calls, providing administrative and clerical support
- Managed client appointment scheduling and sent reminders via Apptoto software
- Updated client demographics, maintained medical records, and scanned/indexed documents
- Facilitated client check-ins, and ensured smooth communication between departments.
Various Temporary Positions
Robert Half Inc. - OfficeTeam
01.2019 - 01.2021
- Operated a multi-line phone system (ShoreTel) and managed data entry for personnel spreadsheets
- Assisted in document imaging and mailing mortgage loan documentation offsite to remote underwriters
- Sorted and distributed mail to appropriate departments
- Managed a multi-line phone system and provided life insurance quotes
- Resolved customer inquiries and issues
- Verified health insurance eligibility and benefits for sleep studies
- Secured prior authorizations from insurance vendors through their portals
- Entered insurance information into verification reports via Brightree
Various Temporary Positions
Robert Half Inc. - OfficeTeam
01.2016 - 01.2019
- Entered sales orders into QuickBooks for a Laboratory Apparatus company
- Managed data entry, created Excel spreadsheets, and developed written procedures
- Assisted a law office with multi-line phone management and client greeting
- Supported an accountant with expense entries and accounts payable in QuickBooks
- Processed accounts payable invoices in Peoplesoft for a major university
- Scanned and indexed utility invoices into the Onbase imaging system
- Managed debtor information entry for a collection agency and processed payment information.
Various Temporary Positions
Randstad US
01.2016 - 01.2019
- Provided customer service, maintained and stocked inventory.
Receptionist
DV Die Cutting/Transform Plastics
01.2015 - 08.2016
- Operated a multi-line phone system, processed sales orders, and handled discrepancy reports
- Managed incoming and outgoing mail, check processing, and report filing.
Various Temporary Positions
Randstad US
01.2014 - 01.2015
- Entered work orders into SAP, prepared files for scanning, and managed accounts payable data entry.
Various Temporary Positions
OfficeTeam
01.2014 - 01.2015
- Converted and organized filing systems for a major department store chain.
International Operations Specialist
Eastern Bank
01.2008 - 01.2013
- Managed foreign exchange settlements, balanced daily invoices and payments in QuickBooks, and handled OFAC investigations
- Processed standby letters of credit, prepared foreign exchange statements, and charge advice.
Equipment Leasing Administrator
Eastern Bank
01.2006 - 01.2008
- Calculated and posted payments on leases, generated monthly financial reports.
Loan Operations Specialist
Eastern Bank
01.2001 - 01.2006
- Processed loan documents for over 150 loans daily, ensuring accuracy in general ledger postings
- Managed a team of eight processors, provided training, and produced monthly status reports
- Played a key role in bank conversions, system upgrades, and implementing a document imaging system.
Education
High School Diploma -
Classical High School
Lynn, MA06.1980
Skills
- Organization skills
- Time Management
- Telephone Etiquette
- Data inputting
- Document Management
- Customer Service
- Office Administration
- Microsoft Office Suite
- File Organization
- Computer Skills
- Quality controls
- Attention to Detail
- Reliable and Responsible
- Sorting and Filing
Timeline
Receptionist
Eliot Community Human Services
01.2023 - 09.2023
Administrative Assistant
Eliot Community Human Services
10.2021 - 01.2023
Various Temporary Positions
Robert Half Inc. - OfficeTeam
01.2019 - 01.2021
Various Temporary Positions
Robert Half Inc. - OfficeTeam
01.2016 - 01.2019
Various Temporary Positions
Randstad US
01.2016 - 01.2019
Receptionist
DV Die Cutting/Transform Plastics
01.2015 - 08.2016
Various Temporary Positions
Randstad US
01.2014 - 01.2015
Various Temporary Positions
OfficeTeam
01.2014 - 01.2015
International Operations Specialist
Eastern Bank
01.2008 - 01.2013
Equipment Leasing Administrator
Eastern Bank
01.2006 - 01.2008
Loan Operations Specialist
Eastern Bank
01.2001 - 01.2006
High School Diploma -
Classical High School
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