Michelle McQueen

Shop customer's groceries, deliver to customers cars.

• Supervised daily bakery operations to ensure product quality and safety standards.
• Managed inventory levels, reducing waste and optimizing stock rotation practices.
• Trained staff on baking techniques and equipment usage for improved efficiency.
• Implemented scheduling processes to enhance team productivity during peak hours.
• Monitored compliance with health regulations to maintain sanitary work environment.
• Assisted in menu development, incorporating customer feedback to drive sales.
• Fostered a collaborative team culture, promoting communication among staff members.
• Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
• Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
• Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
• Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
• Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
• Maintained cleanliness and hygiene in bakery premises.
• Managed all baking operations professionally and handled all problems confidently.
• Maintained and controlled inventory of baked goods.
• Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
• Enhanced bakery productivity by streamlining workflow and implementing efficient processes.

• Analyzed performance data to improve facilitation approaches and team members outcomes.
• Evaluated team members progress through assessments, providing constructive feedback for continuous improvement.
• Contributed to a high-functioning work environment by embracing teamwork principles.
• Streamlined training processes for increased efficiency and improved knowledge retention among team members
• Shopped groceries for customers and delivered to cars.

• Directed daily operations to enhance customer satisfaction and store performance.
• Trained and mentored staff, fostering a collaborative team environment and improving service quality.
• Oversaw visual merchandising strategies to align with brand standards and maximize sales potential.
• Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
• Completed routine store inventories.
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
• Optimized store displays and appearance via strategic merchandising.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
• Collaborated with upper management to develop strategic plans for store growth and expansion.
• Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
• Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
• Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
• Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
• Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
• Managed inventory control, cash control, and store opening and closing procedures.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Supervised guests at front counter, answering questions regarding products.
• Assisted with hiring, training and mentoring new staff members.
• Approved regular payroll submissions for employees.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.