Michelle Mcquiston
Vero Beach,FL
Summary
Skilled Mental Health Technician with a CBHT and extensive mental health services background. Supported numerous patients in large residential treatment facility and played key role in achievement of positive patient outcomes. Excellent communications and patient management skills leading to desirable results.
Overview
21
21
years of professional experience
Work History
Mental Health Technician
Coral Shores Behavioral Health
2022.09 - Current
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Facilitated on-site activities, support groups and outings for clients.
- Performed client intake procedures according to internal standards for new admissions.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Took and monitored vital signs, administered medications and managed patient behavior.
- Treated clients and families with respect and dignity.
Community Outreach Worker
Love And Hope In Action
2022.07 - 2022.09
- Acted as main point of contact between management, clinical staffs and external community.
- Connected individuals with available and relevant resources.
- Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
- Fielded phone calls and pleasantly greeted office visitors, answering questions and inquiries regarding community resources and services.
- Documented and analyzed performance of different programs in order to make proactive decisions about services.
- Facilitated community involvement and education of non-profit theatre events by maintaining and developing community partnerships.
Mental Health Worker
New Horizons Of The Treasure Coast
2019.06 - 2022.07
- Documented client progress in confidential files.
- Provided complex crisis intervention and stabilization to patients in psychological distress.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Provided clients with recommendations to community resources.
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Utilized [Technique] to support clients in meeting therapeutic goals.
- Observed and monitored client behavior and responses to treatment.
- Encouraged patients to discuss experiences in group and individual settings.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Offered and documented treatment consent forms in patient health records.
- Utilized positive uncertainty and multi-systemic family systems therapy to encourage clients and help to handle ambiguity, accept inconsistencies and trust intuition in decision-making.
Certified Nursing Assistant
Private Care
2014.04 - 2019.05
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
Customer Service Supervisor
Peachtree Business Products
1998.06 - 2010.05
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Kept abreast of new company products and services to effectively answer questions and resolve complaints.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
Education
Certification - Certified Behavior Health Technician
Ft. Pierce Medical Training Center
Ft. Pierce, FLCertification - Certified Nursing Assistant
FT. Pierce Medical Training Center
Ft. Pierce, FLAssociate of Arts - Business Management
Thomas Edison University
Edison, NJ05.1994
Skills
- Excellent Customer Service Skills
- Disaster Recovery
- Maintaining Safety Standards
- Patient Intervention
- Mental Health Support
- Psychiatric Disorders
- Crisis Resolution
- Charting and Clinical Documentation
- Nursing Assistance
- Emergency Interventions
- Progress Monitoring
- Safety Behaviors
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Mental Health Technician
Coral Shores Behavioral Health
2022.09 - Current
Community Outreach Worker
Love And Hope In Action
2022.07 - 2022.09
Mental Health Worker
New Horizons Of The Treasure Coast
2019.06 - 2022.07
Certified Nursing Assistant
Private Care
2014.04 - 2019.05
Customer Service Supervisor
Peachtree Business Products
1998.06 - 2010.05
Certification - Certified Behavior Health Technician
Ft. Pierce Medical Training Center
Certification - Certified Nursing Assistant
FT. Pierce Medical Training Center
Associate of Arts - Business Management
Thomas Edison University
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