Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Outgoing and hardworking [Type] professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing [Number] years of related experience combined with results-focused and quality-driven approach. Organized [Job Title] with dynamic customer service, [Skill] and [Skill] talents. Coordinates inspections, oversees conflict resolution and delivers [Area of expertise]. Remains poised in stressful environments. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests. Well-organized Housekeeper possessing excellent time management and cleaning skills. Trustworthy professional openly accepts direction and follows through. Demonstrates in-depth knowledge of cleaning equipment operations. Experienced Dietary Aide with [Number] years of experience helping patients in [Type] setting. Highly skilled at care planning, nutrition assessments, [Skill] and [Skill]. Diligent in working one-on-one with patients to understand individual needs.
Hi, I’m
Michelle McRuffus
Chicago,IL
Summary
Overview
1
Certification
Work History
Dan McBrayentChicago, IL
Ford Assembly Plant
9/27/20 - 07/24/22 (1 education.year_Label & 10 education.months_Label)
Job overview
- Assembled and completed products according to production schedules.
- Adhered to work safety standards, wore protective equipment and removed workplace hazards from job sites.
- Retrieved correct materials from product inventory to perform various fabrication duties.
- Assembled complex components after careful review of project specifications and directions.
- Assembled machinery from component parts, following prescribed instructions to support correct configurations.
City Sightseeing New YorkNew York, NY
Ticket Agent
9/22/18 - 8/13/19 (11 education.months_Label)
Job overview
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Addressed customer inquiries via email, telephone calls or in person, providing prompt response or follow-up.
- Searched for and located available seats, cabins and flights for passengers.
- Entered information in [Software] system to maintain updated details related to customer ticket orders, reservations and payment method.
- Completed order transactions and generated travel documentation and detailed itineraries.
- Contacted and verified will-call orders and cancellation list or past customers to offer last-minute ticket options.
- Checked luggage and directed passengers to concourses and piers.
- Utilized trip schedules and rate books to determine transportation times, routes and prices for customers.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Printed itineraries and tickets for average of [Number] passengers each day.
- Took reservations from patrons by phone or online.
Center for employment opportunitiesNew York, NY
Customer Service Representative
03/07/17 - 05/27/18 (1 education.year_Label & 2 education.months_Label)
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Made outbound calls to obtain account information.
- Mentored new employees on procedures and policies to maximize team performance.
- Improved customer service wait times to mitigate complaints.
Evergreen Medical centerChicago, IL
Care/Taker
01/22/15 - 01/22/17 (2 education.years_Label)
Job overview
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Verified each completed room against standard plans to maintain consistency.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Practiced safe work habits and wore protective safety equipment.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Prepared work schedules for associates to promote proper staffing levels.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Communicated with maintenance team on damages to repair.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Swept and damp-mopped private stairways and hallways.
- Explained goals and expectations required of trainees.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
Education
Center For Employment OpportunitiesNew York, NY
GED
11.2014
University Overview
Kennedy King CollageChicago, IL
Some College (No Degree) from Addiction Studies
University Overview
Skills
- Accuracy
- Gluing and Taping
- Late Shift Availability
- Product Assembly
- Manufacturing
- Line Work
- Attention to Detail
- Display Assembly
- Flexible Schedule
- Heavy Lifting
- Safety Regulations Adherence
- Teamwork and Collaboration
- Problem-Solving
- Small Parts Assembly
- Shipment Receiving and Processing
- Product Packaging
Accomplishments
Accomplishments
- Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Developed relationships with [Number] new clients and typically exceeded sales goals by [Number]%.
- Promoted from [Job Title] to [Job Title], in less than 12-months.
Certification
- [Area of certification] Training - [Year]
Timeline
Ford Assembly Plant
Dan McBrayent
9/27/20 - 07/24/22 (1 education.year_Label & 10 education.months_Label)
Ticket Agent
City Sightseeing New York
9/22/18 - 8/13/19 (11 education.months_Label)
Customer Service Representative
Center for employment opportunities
03/07/17 - 05/27/18 (1 education.year_Label & 2 education.months_Label)
Care/Taker
Evergreen Medical center
01/22/15 - 01/22/17 (2 education.years_Label)
Center For Employment Opportunities
GED
Kennedy King Collage
Some College (No Degree) from Addiction Studies