Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Michelle McShannon

2346 S Brookside Place,WA

Summary

I strive to be a polished dental receptionist, and with 12 years of experience in dental administrative arena, I am dedicated to patient care and education. I am versatile and friendly with pleasant speaking voice and a professional demeanor. I can also adept at multi-line phones and scheduling software. Including excellent verbal and written communication abilities.

I am forward-thinking and friendly with distinguished talent in multitasking, modernizing offices and streamlining procedures. Fantastic attention to detail and commitment to optimizing patient experiences through individualized care. Skilled at office administrative tasks with training in Eaglesoft and Dentrix Dental software.

I am a very highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills, along with strong leadership abilities, I Adept at working effectively unsupervised and quickly mastering new skills within the dental field.

Overview

2
years of professional experience
1
Certification

Work History

Beaverton Periodontics & Implant Solutions
Beaverton, OR

Dental Front Office Receptionist
04.2021 - Current

Job overview

  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Completed relevant insurance and other claim forms.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Collected payments from patients and arranged payment schedules.
  • Arranged documents for insurance claims.
  • Verified, updated and entered patient information into system.
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.

Education

Cambridge College of Healthcare & Technology
Beaverton, Oregon

Medical Assisting Certification from Medical Assisting
06.2008

Westview High School
Portland, OR

High School Diploma
05.2007

Skills

  • Patient Flow Management
  • Data Entry
  • Appointment Scheduling
  • HIPAA Compliance
  • Dental Terminology
  • Issue Resolution
  • Patient Scheduling
  • Electronic Practice Management (EPM)
  • Knowledge of Dental Terminology
  • Payment Processing
  • Insurance Verification
  • Dental Staff Support
  • Verbal and Written Communication
  • Mail Sorting and Distribution
  • Phone and Email Etiquette
  • Customer Service
  • Administrative Support
  • Advising Patents
  • Problem-Solving
  • Invoice Preparation
  • Detail-Oriented
  • Time Management
  • CPR Certified
  • Organization and Time Management
  • Equipment Troubleshooting and Maintenance
  • Critical Thinking

Certification

  • Medical Assisting Diploma- 2008
  • FEMA Training - 2018
  • CRP Training - 2022
  • OSHA Training - 2023

Timeline

Dental Front Office Receptionist

Beaverton Periodontics & Implant Solutions
04.2021 - Current

Cambridge College of Healthcare & Technology

Medical Assisting Certification from Medical Assisting

Westview High School

High School Diploma
Michelle McShannon