Michelle McVicker
Toledo,OH
Summary
Seasoned Administrative professional looking for a challenging new role with the opportunity to make a lasting impact.
Overview
17
17
years of professional experience
Work History
Cashier/Sales Associate
Walgreens
Lambertville, MI
12.2023 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
Customer Escalation Specialist
Molina Healthcare
Temperance, MI
02.2022 - Current
- Drove customer escalations to resolution by engaging directly with clients.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Handled client inquiries with exceptional professionalism and enthusiasm.
Cashier/Sales Associate
Lowe's
Sylvania, OH
04.2023 - 11.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
Member Service Representative
Paramount Healthcare
Maumee, OH
05.2019 - 02.2022
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Researched and addressed member inquiries about company services and accounts.
- Maintained knowledge of company products, services and procedures to better serve customers and meet company goals.
Administrative Assistant
Self-Employed
Perrysburg, Ohio
03.2007 - 05.2019
- Wrote reports and correspondence from dictation and handwritten notes.
- Created professional memoranda, letters and marketing copy.
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
- Processed financial documents including contracts, expense reports and invoices.
Education
Associate of Science - Medical Secretarial
Davis College
Toledo, OH1991
Skills
- Administrative operation
- Scheduling and calendar management
- Microsoft Office proficiency
- Routing correspondence
Timeline
Cashier/Sales Associate
Walgreens
12.2023 - Current
Cashier/Sales Associate
Lowe's
04.2023 - 11.2023
Customer Escalation Specialist
Molina Healthcare
02.2022 - Current
Member Service Representative
Paramount Healthcare
05.2019 - 02.2022
Administrative Assistant
Self-Employed
03.2007 - 05.2019
Associate of Science - Medical Secretarial
Davis College