Summary
Overview
Work History
Education
Skills
Timeline
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Michelle McVicker

Toledo,OH

Summary

Seasoned Administrative professional looking for a challenging new role with the opportunity to make a lasting impact.

Overview

17
17
years of professional experience

Work History

Cashier/Sales Associate

Walgreens
Lambertville, MI
12.2023 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.

Customer Escalation Specialist

Molina Healthcare
Temperance, MI
02.2022 - Current
  • Drove customer escalations to resolution by engaging directly with clients.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Handled client inquiries with exceptional professionalism and enthusiasm.

Cashier/Sales Associate

Lowe's
Sylvania, OH
04.2023 - 11.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.

Member Service Representative

Paramount Healthcare
Maumee, OH
05.2019 - 02.2022
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Researched and addressed member inquiries about company services and accounts.
  • Maintained knowledge of company products, services and procedures to better serve customers and meet company goals.

Administrative Assistant

Self-Employed
Perrysburg, Ohio
03.2007 - 05.2019
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Created professional memoranda, letters and marketing copy.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
  • Processed financial documents including contracts, expense reports and invoices.

Education

Associate of Science - Medical Secretarial

Davis College
Toledo, OH
1991

Skills

  • Administrative operation
  • Scheduling and calendar management
  • Microsoft Office proficiency
  • Routing correspondence

Timeline

Cashier/Sales Associate

Walgreens
12.2023 - Current

Cashier/Sales Associate

Lowe's
04.2023 - 11.2023

Customer Escalation Specialist

Molina Healthcare
02.2022 - Current

Member Service Representative

Paramount Healthcare
05.2019 - 02.2022

Administrative Assistant

Self-Employed
03.2007 - 05.2019

Associate of Science - Medical Secretarial

Davis College

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Michelle McVicker