Michelle Medrano

Aids the project manager on day to day basis to ensure each project is meeting targets and aligned with descriptions provided to clients on proposals.

Works directly with subcontractors to gather costing, organize production lead times and schedule out service.

Is able to digest content found in drawings and provide accurate data to be passed along to the product team.

Has organizational skills that ensure proper communication is shared with all involved parties when setting up installation

Works directly with the designer to bring the client's concept to life by providing pertinent details to the designer of client's wants. Also provided realistic suggestions to client of what will be allowed; example meeting city regulations and recommending the current sign package for the purposes intended.

Works diligently on moving projects along thru the internal system with urgency along with accuracy. ( Accurate information provided in the make live process, generating POs consistent with sub's estimate, closeout documentation that aligns to the client's agreements.)

Works closely with estimating department in task such as providing sub contractor quotes to support the scope of work in questions; once budget cost are determined - the continued focus is to make sure expenses out do not exceed expenses in; all decisions made on buy out are within gross margin.

• Responsible for intaking new water and fire emergency response assignments and identifying client pertinent information to prepare internal claim files.
• Shared effective communication with insurance adjusters via phone and thru Xactanlysis to provide initial findings and discovery on new loses, to request coverage determination, and provide mitigation updates per project.
• Worked directly with Project Manager to coordinate technician team daily dispatch. This task incorporated arranging visits for inspection and moisture mapping, demolition, and daily monitoring to insure eligible projects met drying standards.
• Prioritized needs and delegated assignments to simultaneously handle multiple projects.
• Worked with third party vendors on organizing request and needs if circumstances require so. Example; asbestos testing request, leak detection request, on site storage pod container request and abatement request.
• Well versed in preparing MICA drying reports to go hand and hand with water mitigation estimates for assignment upload to showcase record of drying conditions.
• Familiar with invoicing service calls and content estimates (content manipulation, on site pack outs, offsite packouts, and contents cleaning for smoke damage projects)
• Knowledge of audit standards per insurance carrier to insure uploads meet compliance.
• Managed collections and worked with adjusters or directly with the insured on reconciling payments due on each serviced claim.
• Worked with mortgage companies to obtain check endorsements when 2-party checks are issued on payments.
• If needed, for escalated collection situations prepared intent to lien letters as well as exhaust payment options to rectify outstanding accounts.
• Worked with prospective clients and offered and secure rebuild/reconstruction agreements after mitigation services are completed.

• Upheld high sanitation and safety standards while delivering and serving food
• Communicated customers' menu choices and special requests to kitchen staff to minimize errors
• Transported food products, cleaned tables and counters, and stocked dining room supplies
• Used POS system to accurately input orders and process payments
• Helped guest with organizing catering orders for larger scale events including full service accommodations, deliveries , or restaurant pick ups.

• Scheduled meetings and assisted in making travel arrangements
• Supported front office staff by providing word processing of correspondence and reports
• Answered incoming calls and directed messages to correct party
• Worked on special projects, taking lead on important project initiatives
• Audited files to identify missing or misfiled items and restored files to proper locations and states
• Took charge in managing product and inventory in warehouse, transporting vehicles and consignment account store fronts
• Was the point of contact for clients to request any additional needs outside of routine monthly restock such as marketing materials or adding and suggesting a new display format to drive revenue.

• Plays a vital role at the front desk by ensuring that all guest entries are recorded and visiting members are active and valid
• Contributes to growing club's dues base by making daily calls to past due members, qualified renewal members, and Third Party charged off accounts
• Performs daily walk throughs to ensure that equipment is in working order, all potential safety hazards are addressed, and club as the correct ambiance
• Aids the Operations Manager in serving member concerns which includes complaints, billing issues, and other administrative membership needs
• Helps with first day training and making sure new employees
• Assessed sales reports, activity reports and financial statements to measure productivity and goal realization.

• In the transition of opening UFC GYM Huntington Beach I was able to promote two new managers into the organization
• Established Operations Process in this club my developing protocol with guest introduction and telephone inquiries by establishing phone scripts and daily role playing
• Responsible for managing payroll, budgets, and ensure that the facility was profitable
• Was the liaison between corporate team and employee in which managed payroll, leave of absences, and paid sick time
• Maintained and kept key employee certification such as Food and
• Handlers Card, CPR Certifications & Trust line Certifications organized
• Worked with fellow Operations Managers and Corporate Team to adopt ADP Payroll systems
• Worked directly with Merchandise Supervisor, Assistant Operation Manager, and Maintenance Technician to Oversee retail operations, facilities, and front desk
• Handled member accounts administratively - controlled cancellations, account freezes, transfers, and all billing issues
• Submitted daily reporting per department - fitness department , memberships, and operations and per employee Managed the member experience - implemented a huge focus on executing great customer service with friendly, clean & well maintained gyms
• Established a solid working relationship with fellow department head leaders - General Manager and Fitness Director
• Onboarded new employees in time reporting and payroll systems.
• Processed employee rehires, transfers, terminations and withholdings.

• Heavily involved with the opening of the UFC GYM Costa Mesa
• Developed the founding operations staff - this includes Front Desk, Janitorial, & Kids Club
• Responsible for recruiting, on-boarding , and training and development Handled member accounts administratively - controlled cancellations, account freezes, transfers, and all billing issues
• Submitted daily reporting per department - fitness department , memberships, and operations and per employee managed the member experience - implemented a huge focus on executing great customer service with friendly, clean & well maintained gyms
• Established a solid working relationship with fellow department head leaders - General Manger and Fitness Director
• Arranged items in favorable positions and areas of store to attract customers and optimize sales.
• Onboarded new employees in time reporting and payroll systems.
• Processed employee rehires, transfers, terminations and withholdings.

• Responsible for creating new business and driving new members
• Core focus was to grow member base and expand company growth
• Focused on building membership programming that is closely aligned to members fitness goals
• Creates a program that is cohesive with members interest that also ties in education to lead maximum results
• Found success in building partnerships with other local businesses
• Provides a service driven approach that begins with community and building relations
• Contributed to member retention by providing optimal service and rapport.