Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Michelle Medrano

El Segundo,CA

Summary

Self-motivated professional with extensive experience in guest services. Skilled in customer relations, recordkeeping, and problem-solving. Able to create and maintain a positive atmosphere through outgoing communication and greeting.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Embassy Suite Hotel
El Segundo, California
08.2022 - Current
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Explained policies and procedures to visitors.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Responded to inquiries and room requests made online, by phone, and via email.

Night Auditor

Townplace Suites Marriott
Hawthorne, California
09.2021 - 08.2022
  • Greeted arriving guests and checked them in to their rooms.
  • Processed guest check-outs, including payment processing and providing receipts.
  • Monitored hotel occupancy, rate availability, and special requests or needs of guests.
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Maintained a secure environment for the protection of guests' property and assets.
  • Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
  • Verified that all charges posted were accurate prior to submitting final bills to guests.

Retail Sales Associate

Warehouse Shoe Sale
Hawthorne, California
03.2019 - 06.2022
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Greeted customers upon entering the store and provided assistance.
  • Stocked shelves with merchandise according to company standards.
  • Organized displays to attract customers and promote sales.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Processed returned merchandise according to company policies.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Handled customer complaints in a professional manner.
  • Offered suggestions for additional items that may be of interest to customers.
  • Promoted special offers and discounts to encourage additional purchases.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Inspected purchased items for defects before handing them over to customers.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.

Courtesy Clerk

Northgate Gonzlez Markets
Hawthorne, California
09.2018 - 03.2019
  • Greeted customers and provided assistance in locating items.
  • Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
  • Provided excellent customer service by being friendly and courteous at all times.
  • Worked as part of a team to meet daily goals for stocking shelves, cleaning.
  • Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
  • Packaged or bagged purchases and assisted customers with in-vehicle loading.
  • Assisted with price checks, go-backs, and replenishing supplies.
  • Took unwanted items from checkout to proper location.
  • Directed customers to product locations throughout store to help find requested items.

Education

High School Diploma -

Lawndale High School
Lawndale, CA
06-2019

Some College (No Degree) - Veterinarian Assisting

California Healing Arts
Carson, CA

Skills

  • Customer Service
  • Correspondence typing
  • File Organization
  • Verbal and written communication
  • Team Collaboration
  • Work Prioritization
  • Listening Skills
  • Proficient in OnQ software
  • Office Administration
  • Guest Relations
  • Cash Handling
  • Problem-solving skills
  • Fluent in Spanish and English

Certification

  • CPR Certified

Languages

Spanish
Professional
English
Professional
French
Elementary

Timeline

Front Desk Receptionist

Embassy Suite Hotel
08.2022 - Current

Night Auditor

Townplace Suites Marriott
09.2021 - 08.2022

Retail Sales Associate

Warehouse Shoe Sale
03.2019 - 06.2022

Courtesy Clerk

Northgate Gonzlez Markets
09.2018 - 03.2019

High School Diploma -

Lawndale High School

Some College (No Degree) - Veterinarian Assisting

California Healing Arts

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Michelle Medrano