Michelle Medrano
El Segundo,CA
Summary
Self-motivated professional with extensive experience in guest services. Skilled in customer relations, recordkeeping, and problem-solving. Able to create and maintain a positive atmosphere through outgoing communication and greeting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Embassy Suite Hotel
El Segundo, California
08.2022 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries and distributed to personnel.
- Responded to inquiries and room requests made online, by phone, and via email.
Night Auditor
Townplace Suites Marriott
Hawthorne, California
09.2021 - 08.2022
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Maintained a secure environment for the protection of guests' property and assets.
- Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
Retail Sales Associate
Warehouse Shoe Sale
Hawthorne, California
03.2019 - 06.2022
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Handled customer complaints in a professional manner.
- Offered suggestions for additional items that may be of interest to customers.
- Promoted special offers and discounts to encourage additional purchases.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Inspected purchased items for defects before handing them over to customers.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Courtesy Clerk
Northgate Gonzlez Markets
Hawthorne, California
09.2018 - 03.2019
- Greeted customers and provided assistance in locating items.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Provided excellent customer service by being friendly and courteous at all times.
- Worked as part of a team to meet daily goals for stocking shelves, cleaning.
- Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Assisted with price checks, go-backs, and replenishing supplies.
- Took unwanted items from checkout to proper location.
- Directed customers to product locations throughout store to help find requested items.
Education
High School Diploma -
Lawndale High School
Lawndale, CA06-2019
Some College (No Degree) - Veterinarian Assisting
California Healing Arts
Carson, CASkills
- Customer Service
- Correspondence typing
- File Organization
- Verbal and written communication
- Team Collaboration
- Work Prioritization
- Listening Skills
- Proficient in OnQ software
- Office Administration
- Guest Relations
- Cash Handling
- Problem-solving skills
- Fluent in Spanish and English
Certification
- CPR Certified
Languages
Spanish
Professional
English
Professional
French
Elementary
Timeline
Front Desk Receptionist
Embassy Suite Hotel
08.2022 - Current
Night Auditor
Townplace Suites Marriott
09.2021 - 08.2022
Retail Sales Associate
Warehouse Shoe Sale
03.2019 - 06.2022
Courtesy Clerk
Northgate Gonzlez Markets
09.2018 - 03.2019
High School Diploma -
Lawndale High School
Some College (No Degree) - Veterinarian Assisting
California Healing Arts
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