Michelle Meeks
Tucson,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive office administrative experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers and clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing the company's business.
Overview
22
22
years of professional experience
Work History
Client Services Representative
Stuart Lippman & Associates
08.2015 - Current
- Answering Phones and enhanced client satisfaction by providing timely and accurate information on their accounts.
- Collaborated with management teams to resolve complex client issues quickly and efficiently.
- Delivered exceptional customer service by actively listening to concerns and promptly addressing them.
- Mentored and trained junior representatives using data entry skills, sharing best practices and company insights to enhance overall team performance.
- Responded to customer calls and emails to answer questions about individual accounts/files.
- Communicated with clients and debtors regarding accounts, statements, and balances.
- Exhibited high energy and professionalism when dealing with clients, customers, and staff.
- Developed and updated databases to handle confidential customer & client data.
- Delivered prompt service to prioritize customer needs.
- Clerical, office and computer literacy, scanning, faxing, data entry, mailing machine operations and communication with clients and other customers.
Laundry Attendant Engineer
Tucson Laundry Center On Swan
02.2010 - 10.2018
- Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Operated commercial-grade washing machines and dryers safely, adhering to manufacturer guidelines and best practices.
- Handled payments in cash and credit card transactions
- Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
- Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
- Provided exceptional customer service while receiving drop-off laundry orders from customers.
- Received and counted clothing items to provide fees and date of pick up for customers.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Delivered superior customer service by responding to inquiries and complaints.
- Longevity in attendance, being punctual and reliable
Preschool & ElementryTeacher
Light House YMCA-Learning Bee Preschool -Catalina
05.2002 - 02.2015
- Improved students'' reading comprehension levels by implementing interactive and engaging literacy activities.
- Enhanced student motivation and participation through the development of diverse, hands-on learning experiences.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Promoted exploration of building blocks of learning by leading diverse, hands-on activities.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Promoted a positive classroom environment by establishing clear expectations and fostering strong communication between students, parents, and staff members.
Education
No Degree - General Office Services
Pima Community College
Tucson, AZHigh School Diploma -
Rincon High School
Tucson, AZ12.2001
Skills
- Document Processing
- Report Preparation
- Clerical Support
- Records Maintenance
- Information Protection
- Organizational skills
- Excellent communication
- Active listening
- Training and development
- Data entry proficiency
- Decision-making abilities
- Adaptability and flexibility
- Attention to detail
- Multitasking capabilities
- Conflict resolution
- Client relationship building
Timeline
Client Services Representative
Stuart Lippman & Associates
08.2015 - Current
Laundry Attendant Engineer
Tucson Laundry Center On Swan
02.2010 - 10.2018
Preschool & ElementryTeacher
Light House YMCA-Learning Bee Preschool -Catalina
05.2002 - 02.2015
No Degree - General Office Services
Pima Community College
High School Diploma -
Rincon High School
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