Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Michelle Meggers

Michelle Meggers

Sheboygan Falls,USA

Summary

Experienced insurance trainer with 36 years of commercial and personal lines expertise. Specializes in sales, customer service, and product/system support. Skilled in team leadership and development to drive business strategies. Proficient in driving impactful learning initiatives, fostering team collaboration, and adapting to changing needs. Expertise in curriculum development, instructional design, and performance analysis. Focuses on achieving measurable results and aligning training programs with organizational goals.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Lead Agency Training Executive

Travelers Insurance Companies
01.2000 - Current
  • Responsibilities include automating and training agents in all states on the Travelers’ Small Business Platform (Website). Mentor peers, agents and customer service representatives in commercial insurance and agency workflows including API. Lead a group of peers in various territories. Work with other business units including National Programs and Distribution.
  • Managed the end-to-end process of designing, delivering, and evaluating training programs for maximum effectiveness.

Senior Business Analyst

Inspire Insurance Solutions
01.1998 - 01.2000
  • Responsibilities included the outsourcing of various platforms for clients. Worked on projects that included: Agency claims, billing, underwriting, rating, and endorsement workflows. Technical writing, testing, workflows and demonstrating of projects.
  • Improved project efficiency by analyzing business processes and identifying areas for improvement.

Marketing Coordinator/Commercial Service Agent

LMT-Maritime, Inc.
01.1995 - 01.1998
  • Responsibilities included: Servicing, rating and quoting commercial accounts. In office underwriter with issuance authority. Promoted to Marketing Coordinator and rated, proposed and issued policies with over 20 company interfaced systems. AMS and CNA user groups.

Large Accounts Service Agent

Willis Corporation of Arizona
01.1993 - 01.1995
  • Responsibilities included servicing, rating, quoting, ordering and processing endorsements. Reviewed accounts at renewal to update and propose additional insurance needs. Compiled proposals serviced and maintained business for high profile clientele.
  • Prepared detailed account analysis reports for management review, highlighting areas requiring attention or action from various departments within the organization.

Education

Bachelor of Science - Journalism, emphasis in Advertising and Public Relations

University of Wisconsin
Oshkosh, Wisconsin
01.1992

Skills

  • Learning management systems
  • New agency on-boarding
  • Coaching and mentoring
  • Customized training
  • Leadership training
  • Training facilitation
  • Course development
  • Performance metrics
  • Product development
  • Problem-solving
  • Training delivery
  • Training solutions development

Certification

  • CISR (Certified Insurance Service Representative).
  • ACSR (Accredited Customer Service Representative).
  • Company Liaison for the Independent Insurance Agents of Wisconsin
  • Wisconsin Property and Casualty license
  • Society of CISR
  • CPIA (Certified Professional Insurance Agent)
  • Virtual Facilitator Trainer Certification
  • International Association of Women

Timeline

Lead Agency Training Executive

Travelers Insurance Companies
01.2000 - Current

Senior Business Analyst

Inspire Insurance Solutions
01.1998 - 01.2000

Marketing Coordinator/Commercial Service Agent

LMT-Maritime, Inc.
01.1995 - 01.1998

Large Accounts Service Agent

Willis Corporation of Arizona
01.1993 - 01.1995

Bachelor of Science - Journalism, emphasis in Advertising and Public Relations

University of Wisconsin

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