Michelle Melendez
Fresno,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
81
81
years of post-secondary education
Work History
Concierge
SCAN Health Plan
12.2021 - Current
- Acted as subject matter expert, answering internal and external questions and inquiries.
- Maintained confidentiality of patient finances, records and health statuses.
- Communicated verification and authorization status updates with Medical Group referral department to facilitate decision-making for patient admissions and insurance coverage.
- Utilized Avaya Agent, and Genesys phone system to document and track customer account details.
- Researched and resolved routine and complex issues.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
Non licensed telesales rep
SCAN HEALTH PLAN
08.2021 - 12.2021
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Completed daily cold calling and outreach to build sales pipeline.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Overcame objections using friendly, persuasive strategies.
- Recorded contact information of customers and potential customers in internal database.
- Called prospective customers in designated market area to qualify leads.
- Followed up with customers to solicit further sales.
Shift Supervisor
Starbucks
Fresno, CA
09.2020 - 07.2021
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress..
- Created positive team-oriented environment and focused on guests through employee development and motivation.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Lead Server
Yummy Pho Bac
Mount Juliet, TN
12.2019 - 07.2020
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest..
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Assistant Manager/Lead Server
Fulin's Asian Cuisine
Mount Juliet, TN
01.2019 - 10.2019
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Reviewed sales and gross profit report to assess company efficiency.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Rental Coordinator
Action Event And Party Rentals
Hanford, Ca
06.2017 - 07.2018
- Drafted quotes, confirmed orders and managed transfers to handle rental needs efficiently.
- Managed multiple tasks in high-volume environment.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Performed event coordination for larger parties and gatherings.
- Inspected event facilities to confirm conformance to customer requirements.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Evaluated and selected service providers and vendors according to customer requirements.
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
Hostess
Pita Kabob Inc
Visalia, Ca
10.2016 - 03.2017
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Informed servers of newly seated parties for speedy service.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
Merchandise Associate
Costco Wholesale
Visalia, Ca
10.2015 - 01.2016
- Stock and Merch new items and recurring items according to marketing and isle systems
- Bag customer purchased items
- Updated pricing and signage to complete product displays and educate customers.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Inspected merchandise for quality and arranged proper display location on floor.
- Used pallet jacks to move and position merchandise.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Greeted, serviced and thanked all customers.
- Answered customer questions regarding store merchandise, department information and pricing.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
Education
Associate of Arts - Business administration
College of The Sequoias
Visalia, CA 05.2013 - 06.2090
High school diploma -
El Diamante High School
Visalia, CA 08.2009 - 06.2013
Skills
Agent Cube 3 , Avaya Agent, Genesys Phone systemProficient in Alert Rental Program
Excellent Communication
Planning and Coordination
Staff supervision
Relationship building and management
POS systems operations
Goals and performance
Customer experience
Systems and software programs
Health insurance
Claims reporting systems