Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Michelle Melendez

Milwaukee

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Registered Nurse, Labor and Delivery

Froedtert - Labor & Delivery
11.2023 - Current
  • Enhanced patient satisfaction by providing compassionate and knowledgeable care during labor and delivery.
  • Reduced complications during childbirth by closely monitoring both mother and baby''s vital signs.
  • Collaborated with interdisciplinary teams to ensure optimal patient outcomes throughout the labor and delivery process.
  • Provided education for expectant parents on prenatal care, birthing techniques, and postpartum recovery.
  • Streamlined communication between patients, family members, and healthcare providers to maintain a supportive environment during labor and delivery.

Nurse Extern II

Froedtert- Labor & Delivery
07.2022 - 11.2023
  • Maintained continuity of care by communicating changes in patient condition with physicians, family members, and other care team members.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Monitored patient vital signs and reported any changes to nursing staff.
  • Managed patients recovering from medical or surgical procedures.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Observed and reported any changes in patient condition to proactively address potential risks.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Assisted with specimen collection and handled appropriately to facilitate laboratory testing.
  • Evaluated patient histories, complaints, and current symptoms.
  • Recorded details regarding therapies to keep patient charts updated.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Monitored patient vital signs and reported any changes to nursing staff.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.

Certified Nursing Assistant

Froedtert- Labor & Delivery
01.2022 - 06.2022
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Medical Assistant

Froedtert- OB/GYN Clinic
06.2018 - 06.2022
  • Venipuncture blood draws
  • Injections
  • Pregnancy tests
  • Urinalysis with dipsticks
  • Glucose monitoring (finger stick)
  • Do quality controls for glucose monitor, pregnancy tests, and urine dipsticks
  • Chaperone, prepare, and assist providers with in office procedures- i.e
  • Birth control insertions (IUD, or implant), LEEP, manual vacuum aspiration (MVA)
  • Scheduling patients for appointments in both departments at the front desk (OB/GYN, MFCC)
  • Patient teaching when giving an injection
  • Prenatal teachings for newly pregnant patients and helping them schedule their first obstetric appointment over the phone
  • Schedule patients through MyChart messages and look for appointments for them as requested
  • Help my peers out if they need help or if I see them struggling
  • I am a great team player, even when the clinic is extremely busy
  • Set up ultrasound for providers when needed
  • Always open to learning new things and procedures.
  • Prepared lab specimens for diagnostic evaluation.
  • Sanitized, restocked, and organized exam rooms and medical equipment.

Sr. Scheduling Coordinator

Froedtert- Maternal Fetal Care Center & OB/GYN
06.2018 - 09.2018
  • Implemented time-blocking and schedule notifications to optimize time management.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored front areas so that questions could be promptly addressed.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.

HOG Member Representative

Harley-Davidson Motor Company
01.2016 - 03.2018
  • Facilitate HOG membership renewal for customers in both English and Spanish
  • Troubleshoot customer issues related to HOG website feature utilization
  • Conduct data maintenance related to customer information within the HOG application
  • Address customer inquiries related to HOG membership benefits throughout the United States, Canada and Latin America
  • Translate correspondence between Spanish speaking customer base and English speaking personnel.

Receptionist /Appointment Scheduler

Gina's Beauty Salon
01.2015 - 01.2016
  • Overall management of the front desk area by providing exceptional customer service to visitors, staff and clients
  • Answering incoming calls, and scheduling appointments
  • Maintained the front desk and reception area in a neat and organized fashion
  • Posted open positions on company and social media websites
  • Accepting checks, cash, and other forms of payment from customers
  • Count the cash in drawer at the start and end of shift.

Host/Assistant Manager

The Twisted Fisherman
01.2014 - 01.2016
  • Making guests feel welcome and ensuring a pleasant experience
  • Taking people to the table, offering menus, chatting or responding to inquiries, and making sure tables are clean
  • Recruiting and interviewing potential employees
  • Accurate money handling
  • Supporting the manager in the daily operations of the restaurant.

Education

Associate of Science - Nursing

Bryant & Stratton College
Wauwatosa
08.2023

Medical Assistant -

Milwaukee Area Technical College
Milwaukee
05.2018

High School Graduate -

Dominican High School
Whitefish Bay, WI
05.2014

Skills

  • Proficient in Microsoft Office Programs, Word, Excel, PowerPoint
  • Ability to work independently or within team environment
  • Excellent written and communication skills with eye for detail
  • Bilingual

Certification

Registered Nurse

BLS

Medical Assistant

Certified Nursing Assistant

Languages

Spanish
Native or Bilingual

Timeline

Registered Nurse, Labor and Delivery

Froedtert - Labor & Delivery
11.2023 - Current

Nurse Extern II

Froedtert- Labor & Delivery
07.2022 - 11.2023

Certified Nursing Assistant

Froedtert- Labor & Delivery
01.2022 - 06.2022

Sr. Scheduling Coordinator

Froedtert- Maternal Fetal Care Center & OB/GYN
06.2018 - 09.2018

Medical Assistant

Froedtert- OB/GYN Clinic
06.2018 - 06.2022

HOG Member Representative

Harley-Davidson Motor Company
01.2016 - 03.2018

Receptionist /Appointment Scheduler

Gina's Beauty Salon
01.2015 - 01.2016

Host/Assistant Manager

The Twisted Fisherman
01.2014 - 01.2016

Associate of Science - Nursing

Bryant & Stratton College

Medical Assistant -

Milwaukee Area Technical College

High School Graduate -

Dominican High School

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Michelle Melendez