Michelle Melvin-Joseph
Brooklyn,NY
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
17
17
years of professional experience
Work History
Customer Service Supervisor
Hallmark Aviation Services
07.2018 - Current
- Provide exceptional customer service to passengers.
- Effectively navigate the check-in counters, lobby area, CBP, Departure Level and Arrival Gates at JFK airport.
- Handle any customers’ questions, complaints, and inquiries.
- Support internal customers (airport customer, service agents, customer care and other airline counterparts
Sales Associate
Macy's
09.2015 - 07.2018
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Home Health Aide
Partner in Care
01.2013 - 04.2016
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Followed nutritional plans to prepare optimal meals.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Supported families through difficult times by offering emotional support and education on important care tasks.
Sales Associate
Downtown Uniform
10.2010 - 12.2012
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Server
The Grand Prospect Hall
01.2008 - 10.2010
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
High School Diploma -
Continental Academy
Hollywood, FLSkills
- Performance Evaluation
- Workflow Management
- Decision-Making
- Issue Resolution
- Handling Escalations
- Work Prioritization
- Time Management
- Complaint resolution
- Team Development
Timeline
Customer Service Supervisor
Hallmark Aviation Services
07.2018 - Current
Sales Associate
Macy's
09.2015 - 07.2018
Home Health Aide
Partner in Care
01.2013 - 04.2016
Sales Associate
Downtown Uniform
10.2010 - 12.2012
Server
The Grand Prospect Hall
01.2008 - 10.2010
High School Diploma -
Continental Academy
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