Michelle Mendez
Henderson
Summary
Dynamic server with a proven track record at Denny's, excelling in customer service and upselling strategies. Recognized for enhancing guest satisfaction through effective communication and attention to detail. Skilled in training new staff and optimizing service flow, consistently driving sales and fostering a welcoming dining atmosphere.
Overview
6
6
years of professional experience
Work History
Server
Dennys
05.2024 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
El Toque Del Sabor
04.2020 - 01.2026
- Facilitated training sessions for new servers on menu knowledge and service protocols.
- Oversaw order processing operations, ensuring seamless coordination with kitchen staff for timely meal delivery.
- Delivered exceptional customer service by ensuring guest satisfaction through attentive communication and prompt assistance.
- Ensured cleanliness and organization of dining areas in strict adherence to health and safety standards.
- Addressed customer complaints with efficiency, showcasing strong problem-solving abilities and dedication to service excellence.
- Spearheaded daily specials promotions to boost guest engagement and drive sales opportunities.
- Facilitated collaboration among team members to optimize service flow during peak hours.
- Executed effective multitasking by overseeing multiple tables concurrently while ensuring high service quality.
- Operated POS system to process orders, manage billing, and oversee complimentary item distribution.
- Facilitated teamwork during peak shifts to enhance workflow efficiency and optimize guest experiences.
- Delivered food and beverages efficiently while prioritizing customer satisfaction.
- Executed opening and closing procedures to ensure optimal dining area readiness.
- Managed table bussing and resetting to ensure cleanliness in dining and work areas.
Bartender
La Mojarra Loca
05.2024 - 10.2024
- Monitored inventory levels, assisting in stock management to ensure adequate supplies for smooth operations.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Prepared and served a variety of cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Handled cash transactions accurately, ensuring financial integrity during shifts.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
Associate of Science - Nursing Science
Csn
Henderson, NVSkills
- Customer service
- Sales techniques
- Menu knowledge
- Upselling strategies
- Team collaboration
- Conflict resolution
- Attention to detail
- Event setup supervision
- Training and mentoring
- Cleanliness standards
- Communication skills
- Time management
- Strong work ethic
- Exceptional customer service
- Memory retention
- Food running
- Service prioritization
- Table bussing
- Suggestive selling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Dennys
05.2024 - Current
Bartender
La Mojarra Loca
05.2024 - 10.2024
Server
El Toque Del Sabor
04.2020 - 01.2026
Associate of Science - Nursing Science
Csn