MICHELLE MENDEZ
North Hills,CA
Summary
Excellent customer service and communication skills; Bilingual in English and Spanish. Able to efficiently work under pressure while maintaining a cheerful outlook. Seeking to grow and expand skills by joining a dynamic team.
Overview
3
3
years of professional experience
Work History
pre-production team member
Felina Lingerie
Chatsworth, California
03.2024 - 05.2025
- Conducted quality checks on finished garments for defects and inconsistencies.
- Collaborated with team members to streamline production processes and workflows.
- Followed safety protocols to maintain a secure working environment.
- Organized raw materials and finished goods to support efficient inventory management.
- Adjusted tasks daily to meet the demands of a fast-paced manufacturing environment.
- Participated in team meetings and training sessions concerning new processes or techniques.
- Followed standard operating procedures for each stage of the manufacturing process.
- Worked collaboratively with supervisors, co-workers, vendors and customers when necessary.
- Packaged finished goods to meet customer specifications and ensure compliance with quality standards.
- Monitored inventory levels of raw materials used during the production process.
- Inspected finished goods for defects or discrepancies prior to packaging.
- Ensured that all products met quality standards before packaging them for shipment.
- Demonstrated proficiency in Excel for data analysis and reporting.
- Exhibited proficiency in Word for document creation and formatting.
ProDesk Associate
The Home Depot
08.2022 - 05.2023
- Utilized Pro benefits such as bulk pricing, Pro Xtra, met sales targets and credit solutions to drive sales.
- Enhanced customer acquisition through targeted project questions and in-depth knowledge of Pro loyalty programs.
- Transitioned Managed Account customers and built quotes for the PASA.
- Facilitated phone transactions and sales by contacting account owners, processing in-store transactions, and following up with Pro Xtra clients on future promotions.
- Ensured transactions were managed quickly and accurately. Assisted clients with product inquiries and provided accurate, friendly customer service.
- Processed custom orders, organized supply needs, and quotes.
- Operated point-of-sale systems for processing transactions accurately and efficiently.
- Collaborated with team members to ensure efficient store operations and customer satisfaction.
- Guided customers on DIY projects to increase engagement with Home Depot products.
- Stocked shelves and organized displays to enhance product visibility and accessibility.
- Participated in inventory management tasks, including restocking and inventory audits.
- Built relationships with customers by providing friendly customer service.
- Trained new associates on store operations, policies, and procedures.
- Followed all safety policies and standards, completed specified safety training, and corrected hazards and unsafe conditions promptly.
Administrative support receptionist
Los Angeles Mission College
03.2022 - 05.2023
- Managed incoming phone calls, efficiently directing inquiries to appropriate departments.
- Greeted and assisted students and visitors with inquiries and directions.
- Scheduled appointments for faculty and staff, maintaining organized calendars.
- Maintained a clean and welcoming reception area for students and guests.
- Processed mail and packages, distributing them to the correct recipients promptly.
- Coordinated events by setting up meeting spaces and preparing materials to ensure smooth operations.
- Coordinated company events, securing venues and informing staff of key details.
Education
Associate of Arts - psychology
Los Angeles Mission College
Sylmar, CA03-2028
Skills
- Inventory management
- Data entry
- Cash management
- Financial transactions
- Merchandise display
- Merchandise restocking
- Sales
- Telemarketing
- Bilingual in English and Spanish
- Excellent communication
- Customer service
- Team collaboration
- Collaborator
- Organized
- Digital communications
- Technology skills
- Microsoft
- Google Docs
- Zoom
- Windows
- Merchandise display
Work Phone
(747)-329-6301
Timeline
pre-production team member
Felina Lingerie
03.2024 - 05.2025
ProDesk Associate
The Home Depot
08.2022 - 05.2023
Administrative support receptionist
Los Angeles Mission College
03.2022 - 05.2023
Associate of Arts - psychology
Los Angeles Mission College