Michelle Mendoza
Anaheim,CA
Summary
Over 5 years of experience in business office environment and ambulatory surgery centers. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Business Office Coordinator
Loma Linda Surgical Institute
12.2022 - Current
- Coordinated schedules for multiple departments, ensuring smooth business operations.
- Enhanced customer satisfaction by responding promptly to inquiries and resolving issues professionally.
- Optimized workflow efficiency by delegating tasks according to individual strengths and skill sets.
- Maintained a clean, organized workspace to foster productivity among team members.
- Collaborated with cross-functional teams on various projects to achieve shared objectives efficiently.
- Negotiated contracts with vendors, securing favorable terms that benefited both parties involved in the transaction.
- Developed training materials for staff members which improved overall knowledge base within the organization.
- Provided administrative support such as preparing meeting agendas, taking minutes, maintaining calendars, booking travel arrangements when necessary.
- Developed correspondence letters, memos, and emails.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Streamlined surgery scheduling processes for improved team productivity and patient satisfaction.
- Scanned and uploaded medical records into electronic medical records system.
Medical Records Coordinator
Main Street Surgery Center
10.2017 - 12.2022
- Improved patient care by accurately maintaining and updating medical records in a timely manner.
- Ensured data accuracy by performing regular audits of electronic and paper-based medical records.
- Maintained strict adherence to HIPAA regulations, safeguarding patient confidentiality and privacy.
- Implemented an efficient system for tracking release of information requests, reducing response times.
- Reviewed charts and flagged incomplete or inaccurate information.
Office Administrative Assistant
Newcomb Spring
12.2015 - 06.2017
- Streamlined office processes by implementing efficient filing and organizational systems.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Responded to inquiries from callers seeking information.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Assisted in software migration projects, contributing to seamless transitions for Accounts Payable operations.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
Education
High School Diploma -
Western High School
Anaheim, CA05.2016
Skills
- Problem solving
- Administrative Support
- Microsoft Office proficiency
- Bilingual
- Epic Software/ HST Proficiency
Timeline
Business Office Coordinator
Loma Linda Surgical Institute
12.2022 - Current
Medical Records Coordinator
Main Street Surgery Center
10.2017 - 12.2022
Office Administrative Assistant
Newcomb Spring
12.2015 - 06.2017
High School Diploma -
Western High School
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