Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Mendoza-Petoske

Chicago,IL

Summary

Driven professional with a track record of enhancing billing operations and warehouse management at Illinois Moving and Installation. Excelled in invoice processing and inventory management, improving financial accuracy and space utilization. Demonstrated exceptional time management and customer service, achieving significant efficiency gains. Skilled in fostering client relationships and executing precise audits.

Overview

29
29
years of professional experience

Work History

Billing Coordinator/Warehouse Manager

Illinois Moving and Installation
09.2014 - Current
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Set up effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations.
  • Updated documentation, reports, and spreadsheets with financial information.
  • Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.

Sales Floor Manager

Pepboys Parts And Auto
04.1997 - 07.2001
  • Partnered with operations team to achieve company revenue and profit goals.
  • Developed strong and lasting rapport to improve customer service and retain valued clients.
  • Parts and tires salesperson

Cashier

JCPenney
09.1996 - 02.1997
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.

Customer Service Cashier

West Lawn Finer Foods
05.1995 - 08.1996
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Counted money in drawers at beginning and end of each shift.

Education

Moraine Valley Community College
Palos Hills, IL

Skills

  • Invoice Processing
  • Audits understanding
  • Accuracy and Precision
  • Floor Space Maximization
  • Loading and unloading
  • Inventory Management
  • Time Management Skills
  • Deadline-oriented

Timeline

Billing Coordinator/Warehouse Manager

Illinois Moving and Installation
09.2014 - Current

Sales Floor Manager

Pepboys Parts And Auto
04.1997 - 07.2001

Cashier

JCPenney
09.1996 - 02.1997

Customer Service Cashier

West Lawn Finer Foods
05.1995 - 08.1996

Moraine Valley Community College

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Michelle Mendoza-Petoske