Michelle Mennella
Boca Raton,FL
Summary
High-energy sales professional with a track record of converting leads, strengthening customer loyalty, and driving growth through strategic communication. Experienced in inbound sales, relationship building, and marketing outreach with a strong ability to influence decisions and guide clients through products and services. Skilled in cold calling, upselling, cross-selling, and creating smooth, customer-centered experiences.
Overview
5
5
years of professional experience
Work History
Insurance Sales Agent
Providence Senior Care
10.2024 - Current
- Managed high-volume inbound calls, guiding clients through plan options and enrolling them into coverage tailored to their healthcare needs while demonstrating deep product knowledge to properly explain policy aspects clearly.
- Upsold enhanced coverage options and cross-sold additional insurance products by identifying client needs and recommending solutions that increased policy value and protection.
- Built strong, long-term relationships with clients by delivering solution-focused guidance, and nurturing the connection through multiple follow-ups to improve retention and reduce disenrollments.
Marketing and Leads Manager
Ferber Dental Group
01.2024 - 10.2024
- Managed and nurtured incoming leads, conducting cold calls, texts, and follow-ups to convert inquiries into booked dental appointments. Utilized the CRM system to track lead status and communication proactively.
- Independently created and executed targeted email and SMS marketing campaigns, including writing copy, designing digital assets, and analyzing campaign performance analytics.
- Managed all social media platforms, collaborated directly with patients and staff to produce testimonials, developed content calendars, wrote posts, designed graphics, and responded to patient inquiries to grow online engagement.
Travel Coordinator
Mcr Racing
05.2021 - 12.2023
- Consulted with internal and external clients while coordinating and booking all travel accommodations, ensuring each trip aligned with team needs, budget requirements, and schedule constraints.
- Built strong relationships with team members and vendors by delivering dependable, solution-focused assistance, anticipated potential travel issues and proactively resolved challenges, demonstrating strong problem-solving and customer-service skills.
Education
BBA - Marketing
Florida Atlantic University
Boca Raton, FL05-2023
Skills
- Strong negotiation
- Cold calling
- Client retention
- Cross-Selling & Upselling
- Data-Driven Marketing
- Client Relationship Management
- Problem Solving & Adaptability
Timeline
Insurance Sales Agent
Providence Senior Care
10.2024 - Current
Marketing and Leads Manager
Ferber Dental Group
01.2024 - 10.2024
Travel Coordinator
Mcr Racing
05.2021 - 12.2023
BBA - Marketing
Florida Atlantic University