Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michelle Mercado

Orlando,FL

Summary

Dynamic General Manager with over 10 years of experience excelling in strategic planning and operations management. Expert in driving business growth and enhancing employee satisfaction through effective team leadership and training. Skilled in P&L management, fostering loyalty, and implementing successful operational strategies to boost profitability.

Overview

11
11
years of professional experience

Work History

General Manager

Old Navy
10.2022 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Store Manager

TJ Maxx
02.2019 - 10.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Assistant Manager

Walmart
03.2014 - 02.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

Bachelor of Education -

Interamerican University
12.2008

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Time management
  • Training and coaching
  • Team leadership
  • Training and development
  • Inventory control
  • Verbal and written communication
  • P&L management
  • Team training and development
  • Motivation
  • Strategic planning

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

General Manager

Old Navy
10.2022 - Current

Store Manager

TJ Maxx
02.2019 - 10.2022

Assistant Manager

Walmart
03.2014 - 02.2019

Bachelor of Education -

Interamerican University

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