Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Mercer

Webster,MA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seasoned Resident Service Manager/LPN with expertise in Assisted living care. Work effectively within interdisciplinary teams to develop, implement and adjust interventions. Organized RSM/LPN with experience providing skilled care to diverse patient populations. Compassionate professional with great engagement skills. Prioritize tasks and maintains accurate documentation. Versatile Licensed Practical Nurse Supervisor with 18 years of experience acting as nursing leader, operational problem-solver and conflict manager. Well-versed in working with diverse patient conditions. Expertise in medication administration, accurate charting and diagnosis for both acute and chronic concerns. Coordinates employee schedules and workflow to promote high-quality patient care.

Overview

27
27
years of professional experience

Work History

Resident Service Manager/LPN

Grantham Corp, Christopher Heights Assisted Living
01.2006 - Current
  • Ensure staff compliance with facility policies, protocols, and safety measures.
  • Orient, train, motivate counsel discipline, supervise staff.
  • Counsels residents and families in meeting the residents health needs.
  • Monitors the health of each resident and notifies the appropriate person/and or agency of changes in condition or needs.
  • Ensures departmental compliance with facility safety and quality assurance programs.
  • Implemented and enforced policies and procedures to maintain properties to highest
  • Collaborates with members of the management team to ensure residents needs are met.

LPN/Charge Nurse

Westview Rehabilitation
11.1996 - 12.2005

Floor nurse on rehab unit

Education

Certified Dementia Practitioner - Dementia

NCCDP
Massachusetts
05.2019

LPN - Nursing

Windham Regional Vocational Technical School
Willimantic, CT
01.1988

High School Diploma -

Burrillville High School
Harrisville, RI
06.1974

Skills

  • Office Support
  • Personal Care Needs
  • Nursing Assistance
  • Infection Control Procedures
  • Nurse Collaboration
  • Recruiting and Training
  • Administrative Support
  • Policy Evaluation Procedures
  • Work Assignments
  • Documentation
  • New Employee Orientation
  • Nurse Leadership
  • Care Planning and Modifications
  • Supporting Daily Living Needs
  • Dementia Knowledge and Care
  • Protocol Management
  • Policy Enforcement
  • Adaptable and Flexible
  • Team Management Understanding
  • HIPAA and Confidentiality Compliance
  • Strong Clinical Judgment
  • Procedure Implementation
  • Assessing Residents
  • Conditions Reporting
  • Quality Improvement Activities
  • Local and State Regulations
  • Emergency Call Response
  • Individualized Care
  • Managing Unit Operations
  • Program Improvements

Timeline

Resident Service Manager/LPN

Grantham Corp, Christopher Heights Assisted Living
01.2006 - Current

LPN/Charge Nurse

Westview Rehabilitation
11.1996 - 12.2005

Certified Dementia Practitioner - Dementia

NCCDP

LPN - Nursing

Windham Regional Vocational Technical School

High School Diploma -

Burrillville High School
Michelle Mercer