Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Michelle Mercurio

Palmetto,FL

Summary

Dedicated Administrative Assistant with a proven track record at the Diocese of SWFL, excelling in data management and fostering professional relationships. Expert in Microsoft Excel and adept at maintaining confidentiality, I significantly enhanced record-keeping accuracy. My strong customer service skills have consistently improved client satisfaction, making me a valuable asset to any team.

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

17
17
years of professional experience

Work History

Administrative Assistant

Diocese of SWFL
05.2008 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Education

High School Diploma -

Bayshore High School
Bradenton, FL

Skills

  • Computer skills
  • Professional communication
  • Microsoft Word
  • Microsoft Excel
  • Microsoft outlook
  • Creating and Maintaining Spreadsheets
  • Customer service and relations
  • Documentation and recordkeeping
  • Records management
  • Filing and data archiving
  • Data entry and management
  • Spreadsheet development
  • Database entry
  • Multi-line phone systems
  • Mail handling

Timeline

Administrative Assistant

Diocese of SWFL
05.2008 - Current

High School Diploma -

Bayshore High School
Michelle Mercurio