Michelle Merschman

Work History

Owner

MUDHEN Custom Calls LLC

Bagley

02.2021 - Current

Excellent customer Service, Maintained inventory of supplies and equipment for efficient service delivery.
Built strong relationships with clients through effective communication and follow-ups.
Implemented quality control measures to maintain high service standards consistently.
Researched industry trends to enhance service offerings and stay competitive.
Maintained relationships with existing clients by providing superior customer service.
Managed daily operations of business, including hiring and training staff.
Ensured compliance with local, state, and federal regulations.
Oversaw budgeting and financial management.
Identified new opportunities for growth, expansion, and diversification.
Provided direction and guidance to employees.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Developed strategic plans to increase profitability and efficiency.
Created marketing campaigns to attract new customers.
Reviewed legal documents related to business operations.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
Implemented quality assurance processes to ensure product excellence.
Developed policies and procedures for the organization.
Led startup and creation of operational procedures and workflow planning.
Employed and managed vendors by negotiating deliverables, cost and expected quality.
Organized events such as trade shows and conferences.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Analyzed market trends to identify new business opportunities.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Followed through with client requests to resolve problems.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Kept accurate records to document customer service actions and discussions.
Collaborated with upper management to improve customer service processes and support structures company-wide.
Took ownership of customer issues and followed problems through to resolution.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Set aggressive targets for employees to drive company success and strengthen motivation.
Assisted in organizing and overseeing assignments to drive operational excellence.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Owner

Michelle's Custom Detailing LLC

Bagley

04.1997 - Current

Managed daily operations of custom detailing services for diverse clientele.
Developed tailored detailing packages based on customer preferences and vehicle types. Excellent customer Services.
Trained and supervised staff in detailing techniques and customer service skills.
Ensured compliance with safety standards and proper use of detailing products.
Maintained inventory of supplies and equipment for efficient service delivery.
Built strong relationships with clients through effective communication and follow-ups.
Implemented quality control measures to maintain high service standards consistently.
Researched industry trends to enhance service offerings and stay competitive.
Maintained relationships with existing clients by providing superior customer service.
Managed daily operations of business, including hiring and training staff.
Ensured compliance with local, state, and federal regulations.
Oversaw budgeting and financial management.
Identified new opportunities for growth, expansion, and diversification.
Provided direction and guidance to employees.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Developed strategic plans to increase profitability and efficiency.
Created marketing campaigns to attract new customers.
Reviewed legal documents related to business operations.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
Implemented quality assurance processes to ensure product excellence.
Developed policies and procedures for the organization.
Led startup and creation of operational procedures and workflow planning.
Employed and managed vendors by negotiating deliverables, cost and expected quality.
Hosted special events to boost brand awareness and increase community engagement.
Collaborated with other owners on joint ventures and shared resources.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Conducted performance reviews for employees on a regular basis.
Managed sales presentations to promote product and brand benefits.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Executed performance reviews to encourage improved productivity for team members.
Organized events such as trade shows and conferences.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Analyzed market trends to identify new business opportunities.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Monitored progress by establishing plans, budgets and measuring results.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Forecasted customer demand to set prices or credit terms for goods or services.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Mitigated business risks by working closely with staff members and assessing performance.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Structured HR consulting services to support clients during organizational developments and changes.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Responded to customer requests for products, services, and company information.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Managed timely and effective replacement of damaged or missing products.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Head of Sporting Goods

L&M Fleet

Bemidji

11.2018 - 08.2020

Managed inventory for sporting goods and ensured stock levels met customer demand.
Trained staff on product knowledge and effective customer service techniques.
Oversaw daily operations of the sporting goods department to enhance efficiency.
Developed merchandising strategies to promote seasonal products and improve sales.
Collaborated with vendors to maintain quality of merchandise and negotiate pricing.
Analyzed sales trends to inform inventory decisions and optimize stock rotation.
Implemented employee schedules to ensure adequate coverage during peak hours.
Resolved customer inquiries and complaints to maintain a positive shopping experience.
Ensured compliance with applicable laws related to health and safety, security, or labor requirements.
Established relationships with suppliers to obtain competitive pricing on merchandise orders.
Organized special events such as contests and discount promotions for customers.
Performed regular maintenance tasks such as cleaning floors and restocking supplies.
Researched current market trends in order to make informed decisions about product selection.
Monitored employee performance to ensure compliance with safety regulations.
Supervised staff of 10 employees, ensuring they followed company policies and procedures.
Led and motivated teams by setting clear expectations, mentoring, and coaching.
Inspected merchandise for defects prior to stocking shelves or displaying products.
Trained new staff members on proper cash handling techniques and customer service protocols.
Developed strategies to increase sales and profits while reducing costs.
Assisted customers with selecting appropriate sports equipment based on their needs.
Conducted inventory control, restocking shelves with new product and replenishing low items.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Recruited and trained new employees to meet job requirements.
Reviewed completed work to verify consistency, quality, and conformance.
Assigned work and monitored performance of project personnel.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Launched quality assurance practices for each phase of development
Developed customer service scorecards to measure customer service performance.
Worked with customer service to handle escalated customer issues.
Promoted quality customer service by executing follow up procedures.
Utilized exceptional customer service skills to satisfy all needs.
Delivered superior customer service by responding to inquiries and complaints.
Provided outstanding customer service on phone and in person.
Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Increased customer service ratings significantly through personable service.

Shipping/Customer Service Representative,Warehouse

Fleet Pride

Bemidji, MN

05.2017 - 12.2018

Responded to customer requests for products, services, and company information.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Managed timely and effective replacement of damaged or missing products.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Maintained up-to-date knowledge of product and service changes.
Trained new personnel regarding company operations, policies and services.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Developed and maintained relationships with customers and suppliers through account development.
Maximized performance by monitoring daily activities and mentoring team members.
Helped customers complete purchases, locate items, and join reward programs.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Greeted customers and provided outstanding customer service.
Greeted customers and helped with product questions, selections, and purchases.

City Maintenance Worker

City of Bemidji

Bemidji, MN

09.2016 - 12.2016

Completed preventive maintenance on machines to enhance production and maintain quality.
Repaired and replaced pumps, valves and motors.
Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
Rewired and replaced faulty electrical components in equipment.
Performed preventive maintenance and repairs on various types of equipment.
Maintain Ice rink and Boiler system to keep the ice cold
Smooth the ice in-between shifts for the next skaters winter months only
Seasonal work for a few months

Summer temp Highway maintence

Beltrami County Highway Department

Bemidji, MN

05.2016 - 09.2016

Paid attention to detail while completing assignments.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Proven ability to develop and implement creative solutions to complex problems.
Identified issues, analyzed information and provided solutions to problems.
Provided professional services and support in a dynamic work environment.
Worked flexible hours across night, weekend, and holiday shifts.
Passionate about learning and committed to continual improvement.
Excellent communication skills, both verbal and written.
Resolved problems, improved operations and provided exceptional service.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Exercised leadership capabilities by successfully motivating and inspiring others.
Applied effective time management techniques to meet tight deadlines.

Seasonal Highway Maintenance Worker

Minnesota State Highway department

Bemidji, MN

05.2016 - 08.2016

Removed snow, ice and debris from roadways after storms to clear major transportation routes.
Repaired signs and fences quickly to avoid accidents and mishaps.
Safely controlled traffic in high-volume areas during roadwork projects and repairs.
Removed debris and snow and kept roadways and parking lots clear.
Drove transport crews, snow removers and street sweepers based on current work demands.
Used flags to warn motorists about hazards, obstacles and workers ahead.
Completed attractive roadside landscaping through timely mowing, weed removal and new plantings to beautify local roadways.
Patched broken pavement for safe travel by dumping, spreading and tamping asphalt.
Filled potholes and smoothed out rough surfaces.
Adaptable and proficient in learning new concepts quickly and efficiently.
Developed strong communication and organizational skills through working on group projects.
Worked effectively in fast-paced environments.
Acted as a team leader in group projects, delegating tasks and providing feedback.

Summary

Overview

Work History

Owner

Owner

Head of Sporting Goods

Shipping/Customer Service Representative,Warehouse

City Maintenance Worker

Summer temp Highway maintence

Seasonal Highway Maintenance Worker

Education

CNA

Certificate - Community Health Worker

Skills

Work Preference

Work Type

Location Preference

Timeline

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