Michelle Merwin
Dry Prong,la
Summary
Dynamic professional with extensive experience as Owner/Operator at Merwin's Customs LLC, excelling in logistics and customer service. Proven track record in financial management and dispatching, ensuring timely deliveries. Adept at utilizing Microsoft Office for efficient operations while demonstrating strong organizational skills and problem-solving abilities to enhance client satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Owner/Operator
Merwin's customs LLC
Dry Prong
02.2022 - Current
- Handled all incoming calls to facilitate communication and support.
- Processed customer orders and calculated accurate pricing.
- Managed payment transactions and maintained records of collections.
- Prepared invoices for all completed orders and services rendered.
- Coordinated mailing of ordered items to ensure timely delivery.
- Executed bank deposits to maintain financial integrity.
- Scheduled tasks and managed inventory required for fabrication jobs.
- Utilized Word and Excel for efficient bookkeeping and reporting.
- Dispatching delivery drivers.
- Using GPS to keep on-time deliveries or pick-ups.
Chiropractor Assistant, Receptionist
Alexandria Spine and Rehab
Alexandria
08.2016 - 12.2016
- A normal day was 90-110 patients.
- Therapies and X-Rays.
- Charting all procedures in detail.
- Answering multiline phones.
- Scheduled appointments and called to remind the patient of the appointment.
- Arranged for the Doctors and staff for out of state training, lodging, and travel.
- Filing, billing, contacting insurance companies, and attorneys for personal injury cases.
Call Center
Department of Veteran Affairs
Alexandria
01.2015 - 07.2016
- I was working daily with our Veterans to get approvals for treatment needed outside of the V.A. Clinics and Hospitals.
- Scheduled their appointments.
- Arranged for transportation.
- Faxed or mailed the Doctors all medical records and any other paperwork needed for treatment.
- Made follow-up calls and documented in detail all steps and treatments for the V.A.
Education
Online course - Medical Billing & Coding
UMA
Remote11.2014
High school diploma -
Reardan High School
Reardan, WA05.1993
Skills
- Data entry
- Microsoft Outlook
- Logistics
- Customer service
- Typing
- Microsoft Word
- Organizational skills
- Computer skills
- Dispatching
- Microsoft Excel
- Phone etiquette
- Microsoft Office
- Call center operations
- Financial management
- Inventory management
- Invoicing procedures
- Transportation coordination
- Appointment scheduling
- Billing accuracy
- Time management
- Problem solving
- Sales negotiation
- Transportation safety
- GPS and route planning
Certification
- Driver's License
- Confined Space Certification
References
References available upon request.
Timeline
Owner/Operator
Merwin's customs LLC
02.2022 - Current
Chiropractor Assistant, Receptionist
Alexandria Spine and Rehab
08.2016 - 12.2016
Call Center
Department of Veteran Affairs
01.2015 - 07.2016
Online course - Medical Billing & Coding
UMA
High school diploma -
Reardan High School