Michelle Metoyer

• Educated employees on register use, merchandising, and customer service.
• Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
• Assisted customers by answering questions and fulfilling requests.
• Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
• Taught employees fundamentals of register use, merchandise scanning and customer service.
• Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
• Processed both cash and card purchases and returns.

• Established clear performance expectations for staff members which led to increased accountability.
• Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
• Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
• Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
• Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
• Championed customer-first approach, significantly enhancing customer experience and loyalty.

• Provided high-quality customer support for electrical issues, resulting in increased satisfaction and repeat business.

• Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
• Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.

• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
• Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
• Led a team of professionals to consistently achieve or exceed performance targets.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.

I was responsible for the care all aspects of renting and caring for 100 apartments and also the construction side of the company too.