Michelle M. Franz

• Gained and maintained a large patient empanelment of almost 2,000 patients and a strong rapport with the community
• Provided anticipatory guidance to pediatric patients and families concerning areas such as vaccine administration, developmental milestones and nutrition and hygiene practices
• Diagnosed and responded to illnesses and physical conditions through prescription of medication when appropriate and health counseling and education.
• Managed about 20 patient visits and at least 20 telephone encounters per day
• Ordered and interpreted diagnostic tests to develop and implement treatment plans
• Coordinated with physicians, specialists, and other medical staff to develop treatment plans for chronic conditions
• Utilized evidence-based and holistic approaches to care in family practice settings

• Provided RN care and assessments for all program residents; often 20-25 assessments/day
• Maintained strong, trustworthy communication with an interdisciplinary treatment team

• Provided RN services and care for pediatric patients with multiple medical and developmental challenges within the home setting - including ventilator care, tracheostomy care, gastrotomy-tube care, oxygen management, medication administration and care for a central line.

• Provided RN services and care for students with medical diagnoses that would otherwise prevent them from attending public school
• Attended to and ensured the safety of patients’ tracheostomy care and suctioning, monitoring ventilators/tubing and supplemental oxygen, central lines and infusion rates, g-tubes/feedings, ostomy care, monitored seizure precautions with as needed medication administration

• Acted as Nursing Department Supervisor: Managed the MA/CNA employee scheduling, hiring, and necessary trainings
• Acted as On-Call manager for this department and ensured operational standards of the clinic
• Contributed to strategic plans while implementing appropriate productivity, quality, and customer service standards
• Played a key role in conflict resolution and identified areas for improvement
• Provided patient assessments (vital signs, past medical history, medication and allergy updates, blood glucose checks, administered various clinic specific screenings/tests recommended by the PCP’s)
• Acted as Preventative Health Specialist: Contacted patients and encouraged them to complete recommended health screenings
• Updated screening records to the HMSA database accordingly

• Served as primary counselor for adolescent clients in a 24/7 residential treatment facility
• Counseled adolescents suffering from severe behavioral and mental health concerns
• Completed daily progress notes and quarterly reports in protocol with legal/state requirements
• Communicated with case managers, social workers, and therapists regularly

• 3.9 GPA
• Sigma Theta Tau International Honor Society of Nursing Member Member
• Capstone Project: Trauma Informed Care in an Educational Setting: The purpose of this evidence-based quality improvement project was to develop and implement an educational session and community resource guide that focused on Adverse Childhood Experiences and Trauma Informed Care approaches for school support personnel working with struggling students. The target setting for this project was six public schools located on the east side of Hawai`i County, specifically the Ka`u-Kea`āu-Pāhoa (KKP) Complex Area schools, which provide education to grades 6 through 8. This school-based Trauma Informed Care educational session was successful in its development and implementation, but would require ongoing efforts for sustainability.

• 3.8 GPA
• Sigma Theta Tau International Honor Society of Nursing Member

GPA: 4.0

• 3.4 GPA
• Psi Chi Honor Society of Psychology Vice President