Michelle Michalowicz
Bolingbrook,IL
Summary
Compassionate Registered Nurse Case Manager experienced in coordinating comprehensive care plans and mentoring staff. Skilled in decision-making and patient education, ensuring alignment of care strategies with treatment goals to improve patient satisfaction.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Registered Nurse Case Manager
Blue Cross Blue Shield of Illinois
Chicago, IL
10.2014 - 01.2025
- Coordinated patient care plans to ensure comprehensive service delivery and optimal health outcomes.
- Conducted thorough assessments to identify patient needs and developed tailored interventions.
- Collaborated with multidisciplinary teams to streamline communication and enhance case management processes.
- Mentored junior staff on case management protocols and effective patient engagement strategies.
- Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
- Responded promptly and professionally to patient questions and concerns.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Worked with suppliers and vendors on provision of medical equipment, items and services.
- Provided timely feedback to healthcare providers regarding patient concerns, facilitating prompt resolution of issues and contributing to a positive patient experience.
- Implemented evidence-based nursing interventions, contributing to improved quality of care and patient satisfaction scores.
- Mentored new nursing professionals during orientation periods, fostering a collaborative team dynamic that supported the delivery of high-quality care.
- Educated patients and caregivers on healthcare protocols and processes.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Hospice Registered Nurse Case Manager
Seasons Hospice & Palliative Care And Seasons Hospice
Burr Ridge, IL
09.2012 - 09.2014
- Conducted regular assessments to evaluate patient conditions and adjust care strategies accordingly.
- Mentored junior nurses, providing guidance on best practices in hospice care and case management techniques.
- Collaborated with interdisciplinary teams to enhance patient outcomes through effective communication and shared decision-making.
- Educated families on disease processes, treatment options, and end-of-life care to promote understanding and comfort.
- Advocated for patients' rights, ensuring ethical considerations were upheld throughout the continuum of care.
- Provided emotional support to patients and their families during the end-of-life process, promoting dignity and comfort.
- Cultivated a positive team culture through role modeling, active listening, and open communication with peers and supervisors.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
Hospice Registered Nurse Case Manager
Passages Hospice
Lisle, IL
05.2010 - 09.2012
- Served as a liaison between patients, families, and healthcare providers to ensure seamless delivery of hospice services.
- Promoted an environment conducive to open communication among staff members regarding complex cases or challenging situations.
- Enhanced interdisciplinary team collaboration through proactive communication and coordination of patient services.
- Conducted family meetings facilitating discussions surrounding goals of care, advance directives establishment or modification.
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
CNA Student Nurse Assistant
St. Joseph's Hospital and Medical Center
Joliet, IL
01.2007 - 01.2009
- Assisted in patient care tasks, including bathing, grooming, and feeding.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization of patient rooms and equipment.
- Supported patients with mobility challenges through safe transfer techniques.
Customer Sales and Service Expert/Senior Reservations Agent
American Trans Airlines
Chicago, IL
07.1993 - 08.2001
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers with ticket bookings, changes, and cancellations using reservation systems.
- Collaborated with team members to enhance service delivery and achieve operational efficiency.
- Trained junior staff on customer interaction protocols and company policies to ensure consistency.
Education
Associate of Applied Science - Nursing
Joliet Junior College
Joliet, IL12.2009
Skills
- Direct patient care
- Goal setting
- Care coordination
- Decision-making
- Emotional intelligence
- Discharge planning
- Home care management
- Mental health support
- Patient counseling
- Patient advocacy
- Healthcare regulations
- Case management
- Staff education and training
- Oncology nursing
- Utilization review
- Proficient with Microsoft Word, Excel, Powerpoint, writing emails and letter correspondence
- Typing 85 wpm
- Video Visits
- Advanced Customer Service Skills
Certification
Registered Nurse licenses in the state of Illinois, state of Florida, and the state of Texas.
Timeline
Registered Nurse Case Manager
Blue Cross Blue Shield of Illinois
10.2014 - 01.2025
Hospice Registered Nurse Case Manager
Seasons Hospice & Palliative Care And Seasons Hospice
09.2012 - 09.2014
Hospice Registered Nurse Case Manager
Passages Hospice
05.2010 - 09.2012
CNA Student Nurse Assistant
St. Joseph's Hospital and Medical Center
01.2007 - 01.2009
Customer Sales and Service Expert/Senior Reservations Agent
American Trans Airlines
07.1993 - 08.2001
Associate of Applied Science - Nursing
Joliet Junior College