MICHELLE MICKEY

· Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.

· Conducted individualized assessments to determine students' academic progress.

· Built trust and rapport with students through positive reinforcement and strong communication skills.

· Assisted teachers with classroom management and document coordination to maintain a positive learning environment.

· Gave one-on-one attention to students, while maintaining overall focus on entire group.

· Developed professional relationships with school staff to contribute to a strong learning community.

· Supported teacher in development of individual learning strategies.

· Maintained a positive attitude and affirmatively communicated with each student.

· Established professional relationships with parents and other teachers to increase rapport and support.

· Managed complex calendars for multiple Resource Case Managers, verifying accuracy of all appointments.

· Organized and maintained student IEP access system to promote quick data finding for Teachers.

· Supervised students in common areas such as cafeteria, library and playground.

· Monitored student classroom and outdoors activities to promote student safety.

· Assisted teachers with classroom management and document coordination to maintain positive learning environment.

· Distributed learning materials such as worksheets, textbooks and group assignments.

· Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.

· Assisted classroom teacher in supervising snack time and indoor and outdoor play.

· Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.

· Acted as first point of contact for visiting persons.

· Resolved visitor's issues quickly and notified supervisor immediately when problems escalated.

· Answered multi-line phone system and transferred callers to appropriate department or staff member.

· Maintained organized and clean entrance to create professional and welcoming environment for visitors and employees.

· Maintained confidentiality of sensitive data to protect students’ information.

· Welcomed visitors with friendly greetings, answered general questions, gathered nature of visit and directed to specific offices.

• Provided support and guidance to students experiencing academic and personal troubles.
• Helped students with initial adjustment to college academic life and interpreted institutions policies and requirements.
• Investigated complaints and worked with students and teachers on finding positive resolutions.
• Answered student inquiries and resolved problems related to campus life.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Transcribed and organized information to assist in preparing weekly meeting agendas.

· Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.

· Administered prescribed drugs to high-volume patient caseload.

· Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

· Identified and reported medication errors to avoid distributing wrong medication to patients.

· Monitored medication storage area to maintain medication security and control.

· Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.

• Received The Ford Family Foundation Restart Scholarshop
• Member of National Honor Society
• Professional development completed in Mindfulness Compassion, Cognitive Psychology, Learning and Memory, Process of Behavior Change,
• Continuing education in Children/Disabilities/Families, Social Psychology, Science and the Young Child, Child and Adolescent Behavior, Personality

• Member of Alpha Zeta Pi, Math Club (President/Founder), Associated Student Government
• Awarded MVP of Associated Student Government
• Completed professional development in Across Lifespan Development, Interpersonal Communication, Beginning Spanish (3 terms), Leadership Training I, II, & III
• Elected to Director of Health and Wellness for Associated Student Government in 2017