Motivated Merchandising Manager with a strong background in overseeing daily operations, planning merchandise purchases and promoting long-term success. Talented in developing techniques to increase profits by managing inventory, ordering stock that customers prefer and overseeing display standards. Focused on customer satisfaction by promptly resolving customer complaints to complete satisfaction.
Overview
14
14
years of professional experience
Work History
Merchandising Manager
American Eagle Outfitters, Inc
08.2023 - 05.2024
Trained and supervised merchandising team members in best practices, improving overall performance.
Implemented innovative visual displays that captured attention and boosted sales significantly.
Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
Increased sales by developing and implementing successful merchandising strategies.
Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
Optimized store displays and appearance via strategic merchandising.
Assistant Manager
Daily Thread
01.2023 - 08.2023
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Department Manager
Dillard’s
08.2022 - 01.2023
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Communicated with managers of other departments to maintain transparency.
Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Waitress
Sunny Rock Eggs & Things
07.2021 - 10.2021
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Department Manager
Hobby Lobby
11.2018 - 07.2021
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Communicated with managers of other departments to maintain transparency.
Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Shopper
Instacart
10.2018 - 06.2021
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Demonstrated speed and accuracy in order item selection.
Housekeeper
Zoomin’ Broom
07.2018 - 11.2018
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Waitress
Bayou Smokehouse & Grill
11.2014 - 05.2016
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Used cash registers and credit card machines to cash out customers.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Entertainer
Tweetsie Railroad
02.2014 - 11.2014
Remained in costume for extended periods for maximum performance effect.
Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
Practiced and rehearsed choreographed dance routines to deliver flawless venue performances.
Enhanced audience engagement by incorporating interactive elements and timely humor in performances.
Saleswoman
Benchmark Auto Sales
08.2014 - 10.2014
Developed tailored sales strategies for diverse clients, effectively addressing their unique needs.
Facilitated cross-departmental collaboration to ensure successful product launches and coordinated sales efforts.
Implemented creative upselling techniques, substantially increasing average transaction value per sale.
Associate/ Assistant Manager
Salvation Army
09.2013 - 03.2014
Acted as a liaison between team members and senior management, effectively communicating departmental updates and addressing concerns.
Increased operational efficiency by implementing streamlined processes and workflow improvements.
Coordinated training programs for new hires, ensuring smooth onboarding and integration into the team.
Cultivated a positive work environment by recognizing employee achievements and encouraging continued professional development opportunities.
Housekeeper
Beech Mountain Club
02.2012 - 04.2012
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Hostess/Waitress
Times Square Diner
05.2011 - 10.2011
Answered customer questions about hours, seating, and menu information.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Hostess/ Waitress
Banner Elk Café & Lodge
06.2010 - 10.2010
Answered customer questions about hours, seating, and menu information.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Associate Of Applied Arts - Digital Mass Media And Journalism
Caldwell Community College And Technical Institute
Boone, NC
Diploma -
Avery County High School
Newland, NC
01.2012
East Henderson High School
Flat Rock, NC
01.2010
Skills
Active Listening Skills
Courteous/Positive Demeanor
Energetic Work Attitude
Organized
Customer Service Expert
Easy Going & Friendly
Patient & Compassionate
Merchandise Selection
Merchandise presentation
Staff Supervision
Accomplishments
Working at Salvation Army, I have done two associate jobs at once when one called out or was off work, and acted as the assistant manager, taking on those responsibilities before being chosen as the assistant manager of the store. I also have experience with the following:
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store hours and availability of certain items.
Been in charge of counting money and being responsible for putting the money in the safe.
Been responsible for making sure where I was working was clean, tidy and organized.
Worked a cash register.
Multitasking in every position I've ever had.
Been in charge of creating custom floral orders for customers when working at Hobby Lobby.
Been in charge of helping unload a large truck with heavy boxes.
Had to go unpack and put away freight every week.
When working at Hobby Lobby, I started out as a part time employee helping to set up the store from the ground up. I had to compete against a lot of other associates to earn the position of a department manager. I became one and was in the position for several years. I had a lot of responsibilities in that position that helped me grow as a person and an employee.
Career Overview
Energetic, positive, customer-focused customer service person with experience in customer service, waitressing, retail, and housekeeping.
Timeline
Merchandising Manager
American Eagle Outfitters, Inc
08.2023 - 05.2024
Assistant Manager
Daily Thread
01.2023 - 08.2023
Department Manager
Dillard’s
08.2022 - 01.2023
Waitress
Sunny Rock Eggs & Things
07.2021 - 10.2021
Department Manager
Hobby Lobby
11.2018 - 07.2021
Shopper
Instacart
10.2018 - 06.2021
Housekeeper
Zoomin’ Broom
07.2018 - 11.2018
Waitress
Bayou Smokehouse & Grill
11.2014 - 05.2016
Saleswoman
Benchmark Auto Sales
08.2014 - 10.2014
Entertainer
Tweetsie Railroad
02.2014 - 11.2014
Associate/ Assistant Manager
Salvation Army
09.2013 - 03.2014
Housekeeper
Beech Mountain Club
02.2012 - 04.2012
Hostess/Waitress
Times Square Diner
05.2011 - 10.2011
Hostess/ Waitress
Banner Elk Café & Lodge
06.2010 - 10.2010
Associate Of Applied Arts - Digital Mass Media And Journalism
Caldwell Community College And Technical Institute