Summary
Overview
Work History
Skills
Timeline
Generic

Michelle Milbauer

Reno,NV

Summary

Dedicated Operations Support Coordinator known for strong inventory control and compliance monitoring. Proven ability to resolve customer complaints effectively and coordinate training sessions that enhance regulatory adherence.

Overview

22
22
years of professional experience

Work History

Operations Support Coordinator

Zoetis (legacy Pfizer)
10.2003 - Current
  • Coordinate daily operational activities to support production efficiency and workflow, ensuring that all activities are completed on time.
  • Monitored compliance with company policies and regulatory requirements in operations.
  • Contributed to internal Quality compliance audits and state Board of Pharmacy inspections.
  • Resolve customer complaints promptly and professionally.
  • Manage customer requests to support timely order fulfillment
  • Produce daily, monthly, and quarterly reports for adherence to SOX compliance standards.
  • Coordinated employee training sessions to ensure compliance with DOT regulations for dangerous goods.
    Assisted other sites in aligning documentation with regulatory requirements.
  • Delegated work to staff, setting priorities and goals.
  • Engaged in order fulfillment activities to boost productivity and address issues arising from staffing shortages and elevated order volume.
  • Supported implementation of new operational processes during SAP transition for warehouse management system. Assisted users at the Reno site in learning the operation of the new system.
    Contributed to data validation efforts to ensure accuracy and reliability.
    Served as primary tester for software (TMS) and Vocollect voice pick technology, ensuring functionality.
  • Source goods and services facilitating daily site operations, encompassing shipping and packaging materials, along with office and breakroom supplies.
  • Monitor inventory discrepancies and initiate corrective actions promptly.
  • Coordinate cycle counts to verify accuracy of inventory records.
  • Track expiration dates for products stored in the warehouse facility.
  • Maintain accurate inventory records and ensure accuracy of data entry.
  • Coordinate customer and carrier returns, ensuring proper documentation is processed.
  • Provided support in the reconciliation of intercompany transfers related to inventory discrepancies.
  • Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
  • Functioned as site leadership in collaboration with lead coordinator during several-month gap between Reno Site Leader retirement and subsequent replacement hiring.

Skills

  • Operations management
  • Quality control
  • Compliance auditing
  • Quality assurance
  • Inventory control
  • SAP implementation
  • Customer relationship management
  • Regulatory compliance
  • Order fulfillment
  • Training coordination
  • MHE operation
  • First aid and CPR
  • MS Office skills
  • Effective written communication
  • Logistics software experience
    SAP and TMS knowledge
  • Time management abilities
  • Record keeping
  • Multitasking capacity
  • Adaptability and flexibility

Timeline

Operations Support Coordinator

Zoetis (legacy Pfizer)
10.2003 - Current

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Michelle Milbauer