Michelle Miles
Rockwall,TX
Summary
Dependable Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Dependable medical team member with strong clerical skills and basic healthcare knowledge. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty.
Overview
11
11
years of professional experience
Work History
Registered Medical Assistant
Ut Southwestern Medical Center
Dallas, TX
02.2021 - Current
- Managed over 50 receiving and answering emails, telephone calls, and mail for facility.
- Scheduling appointments for patients, nurses, and doctors.
- Guiding staff and patients through admissions and correct medical administrative protocols
- Checking and verifying information on patient medical records.
- Monitoring other staff members' performances when in training.
- Maintaining adequate medical supplies for facility.
- Coordinating admissions and discharge of patients.
- Consulting with doctors and nurses about patients' medical records.
- Ensuring that forms and documents are correctly filled in.
- Handling complaints and queries professionally.
- Review scheduling daily to coordinate patient/Doctor needs for next day and week.
- Assists physicians with patient preparation for examination and with examination and education of patients.
- ·Attends all scheduled meetings including, but not limited to, regular staff meetings and training classes for safety, infection control, OSHA, CPR and others as required.
- Call in refill prescription medications for patients after physician approval and documentation. Completes requisitions for tests. Pre-authorization of medications.
- Cleans, stocks, sterilizes equipment, and prepares exam rooms for patients.
- Participates in daily team huddles and planned visits for patients. Screens all patients, regardless of visit type, for preventive care needs, ongoing support, or barriers to care. Conducts surveillance for transitions of care, emergent care, or follow up tasks such as retrieval of documents associated with referrals/testing.
- Documents clinically related activities accurately in medical record.
- Processes specialty referrals including insurance authorization.
- Processes pre-authorizations for scheduled testing.
Registered Medical Assistant
Cardiovascular Provider Resources, LLC
Plano, TX
07.2018 - 01.2021
- Assists with 10 physicians with over 80 patients daily, preparation for examination and education.
- Attends all scheduled meetings including, but not limited to, regular staff meetings and training classes for safety, infection control, OSHA, CPR and others as required.
- Call in refill prescription medications for patients after physician approval and documentation. Completes requisitions for tests. Pre-authorization of medications.
- Cleans, stocks, sterilizes equipment, and prepares exam rooms for patients.
- Participates in daily team huddles and planned visits for patients. Screens all patients, regardless of visit type, for preventive care needs, ongoing support, or barriers to care. Conducts surveillance for transitions of care, emergent care, or follow up tasks such as retrieval of documents associated with referrals/testing.
- Documents clinically related activities accurately in medical record.
- Processes specialty referrals including insurance authorization.
- Process charges and bill patients for EKG and holter monitors.
- Work with multiple clinics at same time.
- Processes pre-authorizations for scheduled testing.
Registered Medical Assistant
Medstar Medical Group
Rosedale, MD
01.2016 - 06.2018
- Attends 6 monthly scheduled meetings including, but not limited to, regular staff meetings and training classes for safety, infection control, OSHA, CPR and others as required.
- Call in refill prescription medications for patients after physician approval and documentation.
- Completes requisitions for tests. Pre-authorization of medications.
- Cleans, stocks, sterilizes equipment, and prepares exam rooms for patients.
- Participates in daily team huddles and planned visits for patients. Screens all patients, regardless of visit type, for preventive care needs, ongoing support, or barriers to care. Conducts surveillance for transitions of care, emergent care, or follow up tasks such as retrieval of documents associated with referrals/testing.
- Documents clinically related activities accurately in medical record.
- Process charges and bill patients for EKG and holter monitor.
Registered Medical Assistant
University Of Maryland Medical System
Baltimore, MD
06.2013 - 06.2016
- Assists 10 physicians with over 80 patient preparation for examination and education of patients daily.
- Attends all scheduled meetings including, but not limited to, regular staff meetings and training classes for safety, infection control, OSHA, CPR and others as required.
- Call in refill prescription medications for patients after physician approval and documentation. Completes requisitions for tests. Pre-authorization of medications.
- Cleans, stocks, sterilizes equipment, and prepares exam rooms for patients.
- Participates in daily team huddles and planned visits for patients. Screens all patients, regardless of visit type, for preventive care needs, ongoing support, or barriers to care. Conducts surveillance for transitions of care, emergent care, or follow up tasks such as retrieval of documents associated with referrals/testing.
- Documents clinically related activities accurately in medical record.
Registered Medical Assistant
Johns Hopkins Hospital
Baltimore, MD
05.2012 - 06.2013
- Assists 10 physicians with over 80 patient preparation for examination and education of patients daily.
- Attends all scheduled meetings including, but not limited to, regular staff meetings and training classes for safety, infection control, OSHA, CPR and others as required.
- Call in refill prescription medications for patients after physician approval and documentation. Completes requisitions for tests. Pre-authorization of medications.
- Cleans, stocks, sterilizes equipment, and prepares exam rooms for patients.
- Participates in daily team huddles and planned visits for patients. Screens all patients, regardless of visit type, for preventive care needs, ongoing support, or barriers to care. Conducts surveillance for transitions of care, emergent care, or follow up tasks such as retrieval of documents associated with referrals/testing.
- Documents clinically related activities accurately in medical records.
Education
Registered Medical Assistant Certification - Medical Assisting
All - State Career
Baltimore, MD05.2012
High School Diploma -
Patterson High
Baltimore, MD06.1994
Skills
- Patient education and counseling
Timeline
Registered Medical Assistant
Ut Southwestern Medical Center
02.2021 - Current
Registered Medical Assistant
Cardiovascular Provider Resources, LLC
07.2018 - 01.2021
Registered Medical Assistant
Medstar Medical Group
01.2016 - 06.2018
Registered Medical Assistant
University Of Maryland Medical System
06.2013 - 06.2016
Registered Medical Assistant
Johns Hopkins Hospital
05.2012 - 06.2013
Registered Medical Assistant Certification - Medical Assisting
All - State Career
High School Diploma -
Patterson High
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