Michelle Millard
Mount Airy,MD
Summary
Well-organized manager skilled at providing customers with accurate and quick service. Offering 35 years of experience in customer service, preparing hot and cold food and stocking and organizing deliveries. Team player dedicated to adhering to strict service standards.
Overview
36
36
years of professional experience
Work History
Deli Team Lead
Giant Food
06.2017 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
Deli Manager
Safeway
08.2011 - 05.2017
- Set schedules for [Number] staff by planning and designating shifts and hours.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inventoried food products and associated materials on [Timeframe] basis.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Deli Manager
Superfresh Food Markets
04.1987 - 07.2011
- Set schedules for [Number] staff by planning and designating shifts and hours.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inventoried food products and associated materials on [Timeframe] basis.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Education
High School Diploma -
Sherwood High School
Sandy Spring, MD06.1986
Skills
- Service Team Support
- Rotation Procedures
- Team Goals
- Cash Register Operation
- Proper Storage Procedures
- Stocking and Replenishing
- Ordering Procedures
- Work Area Maintenance
Timeline
Deli Team Lead
Giant Food
06.2017 - Current
Deli Manager
Safeway
08.2011 - 05.2017
Deli Manager
Superfresh Food Markets
04.1987 - 07.2011
High School Diploma -
Sherwood High School
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