Michelle Miller
Leander,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Office Manager
Faith's Shining Light Home Healthcare
02.2021 - 03.2024
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Patient Service Representative/Insurance Billing
Faith's Shining Light Home Healthcare
02.2021 - 03.2024
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
Medical Records Specialist
Austin State Living Center
07.2018 - 11.2020
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
- Reduced errors in documentation by establishing strict quality control measures and conducting regular audits of medical records.
- Collaborated with cross-functional teams to identify areas for process improvement in the handling of sensitive patient data.
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
Independent Contractor
Cash LLC
12.2013 - 03.2018
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Managed multiple projects simultaneously, prioritizing tasks and meeting deadlines consistently.
- Collaborated effectively with cross-functional teams, resulting in successful project completion.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
- Fostered collaboration among team members when working on larger-scale projects requiring diverse expertise.
- Consulted with customers to assess needs and propose optimal solutions.
Patient Account Representative
St. Joseph's Hospital And Medical Center
12.2013 - 03.2018
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Streamlined billing processes for increased efficiency in managing patient accounts.
- Collaborated with medical staff to ensure proper documentation and coding for accurate billing.
- Reduced outstanding balances by implementing effective collection strategies tailored to individual patients'' needs.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Educated patients on financial policies, promoting understanding of their responsibilities within the healthcare system.
- Developed strong relationships with key contacts at insurance companies to expedite resolution of claim disputes or other account-related issues.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Contacted patients after insurance was calculated to obtain payments.
- Electronically submitted bills according to compliance guidelines.
- Trained new staff on hospital processes and procedures.
Patient Services Representative
St. Jude Medical Center
06.2000 - 10.2013
- Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Providing excellent customer service by promptly answering patient inquiries.
Education
High School Diploma -
Anaheim High School
Anaheim, CA06.1989
Skills
- Contract Administration
- MS Office
- Problem-solving abilities
- Office Management
- Billing
- Administrative Support
- Customer Service
- Conflict Management
- Clerical Support
- Organizational Skills
- Scheduling
- Information Protection
Timeline
Office Manager
Faith's Shining Light Home Healthcare
02.2021 - 03.2024
Patient Service Representative/Insurance Billing
Faith's Shining Light Home Healthcare
02.2021 - 03.2024
Medical Records Specialist
Austin State Living Center
07.2018 - 11.2020
Independent Contractor
Cash LLC
12.2013 - 03.2018
Patient Account Representative
St. Joseph's Hospital And Medical Center
12.2013 - 03.2018
Patient Services Representative
St. Jude Medical Center
06.2000 - 10.2013
High School Diploma -
Anaheim High School
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