Dynamic server at Rye, adept in hospitality service expertise and exceptional customer service, enhanced customer satisfaction through personalized service and upselling techniques. Demonstrated multitasking prowess and cleanliness standards, significantly contributing to efficient workflow and guest experience. Skilled in POS systems and adept at addressing customer concerns, ensuring positive outcomes.
Hi, I’m
Michelle Miller
Lawrence,KS
Summary
Overview
15
years of professional experience
Work History
Rye Mission Farms
Server
02.2019 - 12.2023
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Ignite Wodd Fire Grill
Server Assistant
11.2016 - 03.2020
Job overview
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
- Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
- Proactively addressed potential customer complaints or issues before they escalated, fostering an atmosphere of satisfaction among guests.
J Alexander's
Server
08.2008 - 10.2013
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Wahsburn UniversityTopeka, KS
Criminal Justice
University Overview
Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
Timeline
Server
Rye Mission Farms
02.2019 - 12.2023
Server Assistant
Ignite Wodd Fire Grill
11.2016 - 03.2020
Server
J Alexander's
08.2008 - 10.2013
Wahsburn University
Criminal Justice
Similar Profiles
Lana HickmottLana Hickmott
Server at The George In RyeServer at The George In Rye
Karen Ramos PerdomoKaren Ramos Perdomo
CNA at The Enclave at RyeCNA at The Enclave at Rye
Nilesha SamarakoonNilesha Samarakoon
Support Worker - Catering at Calvary Rye Sands Aged CareSupport Worker - Catering at Calvary Rye Sands Aged Care