Michelle Miller
Cumming,GA
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Well-qualified HR leader skilled in managing employees, associates and day-to-day department operations with decisive and organized approach. Skilled leader, problem-solver and persuasive communicator with open and authoritative style.
Overview
15
15
years of professional experience
Work History
District Manager
National Vision
Duluth, GA
10.2022 - 01.2025
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Gained market share in new sales performance through aggressive team training.
- Coached, developed and motivated team to achieve revenue goals.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Area Manager
National Vision
Buford, GA
04.2018 - 09.2023
- Coached Store Managers on developing effective sales strategies and building customer loyalty.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Revitalized underperforming teams and transformed profitability and productivity through targeted training.
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Identified business opportunities by analyzing consumer trends within local markets.
- Monitored and evaluated district performance to ensure goals were met.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Identified and developed top talent to promote performance-oriented culture.
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Consistently achieved sales increase over forecast.
Area Sales Manager
LENSCRAFTERS, Luxottica Group
Aurora, CO
05.2010 - 03.2018
- Developed and implemented strategic sales plans to accommodate corporate goals.
- Led, trained, and mentored a team of sales professionals, enhancing their skills and performance.
- Identified new business opportunities through market research and analysis.
- Hired and motivated high-performing sales team.
- Negotiated contracts and closed agreements to maximize profits.
- Maintained relationships with existing clients to ensure their satisfaction with products and services offered.
- Led, coached and developed employees to achieve sales goals.
- Prepared and delivered sales presentations tailored to client needs, highlighting product benefits.
- Monitored competition by gathering current marketplace information on pricing, products, and new technologies.
- Cultivated a culture of success and ongoing business and goal achievement within the team.
- Established strong working relationships with vendors and suppliers for obtaining quality products at competitive prices.
- Analyzed sales statistics to formulate policy and drive KPI benchmarks.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
Education
Associate of Science - Business Management
Indiana Business College
Muncie, IN05-1989
Biology, Chemistry
Marshall University
Huntington, WVSkills
- Multi-unit management
- Infrastructure expansion
- Consulting
- District expansion
- Tactical business planning
- District growth management
- Conflict management
- Human resource management
- Project management
- Financial management
- Customer relations
- Budgeting skills
- Recruiting and hiring
- Budget preparation
- Performance oversight
- Negotiation
- Interpersonal communication
- Staff recruiting
- Training and coaching
- Team leadership
- Technology proficiency
Timeline
District Manager
National Vision
10.2022 - 01.2025
Area Manager
National Vision
04.2018 - 09.2023
Area Sales Manager
LENSCRAFTERS, Luxottica Group
05.2010 - 03.2018
Associate of Science - Business Management
Indiana Business College
Biology, Chemistry
Marshall University
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