Dynamic Store Manager with a proven track record at Joann Fabrics, excelling in customer service and team leadership. Enhanced sales through strategic visual merchandising and effective inventory management. Recognized for fostering a collaborative environment and implementing training programs that boosted employee morale and performance. Committed to operational excellence and customer satisfaction.
Hi, I’m
Michelle Miller
Chicago,IL
Summary
Overview
25
years of professional experience
Work History
Joann Fabrics
Store Manager
11.2010 - 05.2025
Job overview
- Managed daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained and supervised staff, fostering a collaborative team environment.
- Implemented visual merchandising strategies to enhance product presentation and sales appeal.
- Monitored inventory levels, coordinating with suppliers for timely stock replenishment.
- Resolved customer inquiries and complaints promptly, improving overall service experience.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Wendys Restaurant
Assistant Manager
12.1999 - 08.2010
Job overview
- Supervised daily operations to ensure compliance with food safety standards and quality control.
- Trained and mentored team members on customer service best practices and operational procedures.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Developed staff schedules to maintain optimal coverage during peak hours while controlling labor costs.
- Analyzed customer feedback to identify areas for improvement in service delivery and menu offerings.
- Led initiatives to streamline workflows, resulting in increased efficiency in daily restaurant operations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Dusable High School Chicago, IL
General Education
06.2001
University Overview
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
Languages
English
Full Professional
Timeline
Store Manager
Joann Fabrics
11.2010 - 05.2025
Assistant Manager
Wendys Restaurant
12.1999 - 08.2010
Dusable High School
General Education
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