Michelle Miller
ENFIELD,CT
Summary
Dynamic Service Advisor with a proven track record at Voss Village Cadillac, excelling in customer service and vehicle assessment. Recognized for consistently exceeding sales targets and fostering strong client relationships. Adept at multitasking and organization, ensuring high customer satisfaction while managing service processes efficiently.
Knowledgeable, with solid background in delivering high-quality customer service and resolving issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.
Overview
16
16
years of professional experience
Work History
Service Advisor
Voss Village Cadillac
04.2024 - 02.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
General Manager
Advance Auto Parts
10.2018 - 04.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
General Manager
Dollar General
02.2016 - 10.2018
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Porter
Jared The Galleria Of Jewelery
03.2009 - 03.2015
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Maintained building exteriors for professional, clean presentation standards.
- Worked as Liaison between customers and repair shop.
- Inspected jewelry
- Wrote repair orders to be given to shop, while communicating the needs and pricing to the customer.
- Sales during peak season such as Christmas and Valentines day. Working as seasonal assistance to the sales staff.
Education
Associate Computer Information Systems - Computer Information Systems
Sinclair Community College
Dayton, OH06-2008
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
Timeline
Service Advisor
Voss Village Cadillac
04.2024 - 02.2025
General Manager
Advance Auto Parts
10.2018 - 04.2024
General Manager
Dollar General
02.2016 - 10.2018
Porter
Jared The Galleria Of Jewelery
03.2009 - 03.2015
Associate Computer Information Systems - Computer Information Systems
Sinclair Community College
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