Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Millikan

Shelby,MI

Summary

Driven professional with a strong background in customer service and data entry, honed at IHA Trinity Healthcare and Pure Romance by Michelle. Excelled in managing high call volumes and complex customer needs with efficiency and a positive demeanor. Skilled in teamwork, collaboration, and Microsoft Office, consistently delivering solutions that enhance client satisfaction and operational success.

Overview

24
24
years of professional experience

Work History

Customer Care Representative

IHA Trinity Healthcare
11.2023 - 03.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.

Consultant

Pure Romance by Michelle
08.2017 - 02.2021
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.

Stay at Home Parent/Student

01.2000 - 11.2017
During this period I was a stay at home parent.

Education

Bachelor of Science - Addiction Counseling

Grand Canyon University
Phoenix, AZ
01.2023

Skills

  • Customer Service
  • Data Entry
  • Call center experience
  • Problem Resolution
  • Appointment Scheduling
  • Teamwork and Collaboration
  • Professional telephone demeanor
  • Calm and Professional Under Pressure
  • Customer Data Confidentiality
  • Work Prioritization
  • Policies and Procedures Adherence
  • Microsoft Office

Timeline

Customer Care Representative

IHA Trinity Healthcare
11.2023 - 03.2024

Consultant

Pure Romance by Michelle
08.2017 - 02.2021

Stay at Home Parent/Student

01.2000 - 11.2017

Bachelor of Science - Addiction Counseling

Grand Canyon University

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Michelle Millikan