Michelle Minnehan
Office Manager
Des Moines,IA
Summary
Dynamic and results-oriented professional with a proven track record at Heartland Christian Counseling and other esteemed organizations. Expert in enhancing team productivity and client satisfaction through exceptional communication and detail-oriented strategies. Skilled in MS Windows/G-Suite and adept at building strong relationships, consistently deliver strategic solutions and mentor teams for success.
Overview
29
29
years of professional experience
Work History
Office Manager
Heartland Christian Counseling
07.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served on Heartland Board as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Worked well in a team setting, providing support and guidance.
Benefits Advisor/Administration
Benefit Advocates-Aflac
12.2019 - 07.2022
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Calculated quotes and educated potential clients on insurance options.
- Support agency owner for meetings, calendar updates and agent contracting
- Built relationships with clients and agents through active listening and neutral, nonjudgmental talents to provide excellent service.
- Managed open enrollment periods efficiently, enabling prompt processing of benefit changes for all employees.
Local Coordinator, Part-time, Remote
PSE-Private & Public School F-1 Exchange
05.2016 - 05.2022
- Recruit prospective families to host international students.
- Conduct host family interviews and assist in screening process.
- Placed students with appropriately matched families.
- Provide family and student orientations.
- Conduct monthly home visits with host families and students.
- Monitor students grades and extra-curricular activities via school websites.
- Collaborate with school counselors and teachers to ensure student success.
- Mediate and resolve any family/student conflicts.
Senior Air Buyer/Program Manager
ITA Group
10.1995 - 04.2019
- Manage challenging and complex group programs, including air strategies.
- Analyze client-specific needs and lead discussions to determine best options and most strategic approach to pricing for each client.
- Deliver well-researched and competitively priced air solutions for client presentations and contracts.
- Mentor new employees and conduct training.
Education
Associate of Arts - Travel management
International Air Academy
St. Charles, MissouriAssociate of Science - Liberal Arts
Iowa State University
Ames, IowaSkills
- Exceptional communication skills
- Detail-oriented
- Strong interpersonal skills
- MS Windows proficient/G-Suite
- Relationship/team building
- Excellent planner and coordinator
Volunteer/Community Service
- Salvation Army Mobile Food Truck
- St. Vincent de Paul
- Amanda the Panda
- ALS Foundation
- Angels in the Outfield
- Meals from the Heartland
- DMARC
- Food Bank of Iowa
Timeline
Office Manager
Heartland Christian Counseling
07.2022 - Current
Benefits Advisor/Administration
Benefit Advocates-Aflac
12.2019 - 07.2022
Local Coordinator, Part-time, Remote
PSE-Private & Public School F-1 Exchange
05.2016 - 05.2022
Senior Air Buyer/Program Manager
ITA Group
10.1995 - 04.2019
Associate of Arts - Travel management
International Air Academy
Associate of Science - Liberal Arts
Iowa State University
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