Michelle Minnick
Cashion,Oklahoma
Summary
Highly self-motivated and goal oriented individual, skilled at developing and maintaining strong interpersonal relationships with clients and vendors to drive business growth. Seeking to use my skills of leadership, collaboration, creativity, adaptability, and dedication; to advance a team and achieve the goals of my organization in an external facing role. Strong background and skills in interpersonal communication, listening, problem-solving, operational management, strategic planning, and achieving results.
Overview
28
28
years of professional experience
Work History
Associate Franchise Executive
Express Employment International
Oklahoma City , OK
01.2016 - 10.2022
- Used cold calling and networking to sell products and services.
- Sourced new sales opportunities through inbound lead follow-up.
- Contacted current and potential clients to promote products and services.
- Cultivated strong professional relationships with industry partners and created focused campaigns to drive business development.
- Communicated regularly with territory and regional managers for daily support and strategic planning.
- Produced sales documents, finalized deals and filed records.
- Coordinated weekly Reports and distributed to team.
- Established favorable relationships with consultants and brokers, facilitating contract negotiation and development of marketing and sales strategies.
Franchise Director at The Barre Code Franchise
Express Business Development
Oklahoma City, OK
11.2017 - 06.2019
- Developed growth plans by identifying key clients, key targets and priority service lines.
- Facilitated and managed business development plan based on market and industry research.
- Optimized profitability by developing pipeline of prospects using multiple research, referral and sales strategies.
- Handled client accounts through entire lifecycle, executing contracts, providing customer service and advising on methods for maximizing return from services provided.
- Liaised with high-value accounts, fostering personal relationship and top-of-mind awareness to capture emerging business opportunities early.
- Produced sales documents, finalized deals and filed records.
- Greeted and assisted customers to foster positive experiences.
- Stayed calm and polished at all times, even during moments of extreme stress or when dealing with difficult personalities, to accomplish professional goals.
- Built rapport and trust with potential franchisees by listening to concerns and developing custom business solutions.
- Helped potential franchise business owners by answering technical and procedural questions.
- Identified, vetted and pursued potential franchisees in markets across the North Amaerica.
Franchise Associate
Express Employment Professionals
Oklahoma City, OK
01.2016 - 01.2017
- Sourced, qualified and conducted screening interviews with job candidates.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Selected qualified candidates or referred to directors to proceed in the discovery process of franchise ownership.
Director of Student Services
Central Oklahoma College
Oklahoma City, OK
07.2012 - 09.2015
- Prepared reports using academic or institutional data and information.
- Provided assistance to faculty by teaching classes, conducting orientation meetings and scheduling events.
- Advised students on course selection, progress toward graduation and career decisions.
- Improved student educational plans by advising on course selection, progress plans and career decisions.
- Created and maintained positive relationships with hiring managers and HR business partners.
- Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
- Utilized internal recruiting systems (iCIMS) to record, update and track all candidate progress.
- Attended career fairs and networking events to help fill openings and build candidate pipeline.
Admissions Advisor/ Community, Business Relations
Central Oklahoma College
Oklahoma City, OK
07.2011 - 09.2012
- Supported students with filling out college application forms.
- Recruited and found potential students for academic programs.
- Recommended special classes for students lagging in grades.
- Assisted students in career planning and provided scholarship facilities to deserving students.
- Received incoming calls from potential students and provided detailed information about institution.
- Thoroughly reviewed admissions applications and evaluated credentials to approve students for enrollment.
- Processed admissions applications and transcript requests to facilitate student enrollment.
- Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
- Provided one-on-one counseling to students regarding financial aid program options and requirements.
Owner/Operator
Serenity Salon and Spa
Oklahoma City, OK
06.1994 - 01.2009
- Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
- Maintained meticulous records to document client information.
- Hired, led and provided performance management for spa employees.
- Applied knowledge in budgeting, aesthetics and employee development to foster profitable spa operations.
- Oversaw spa renovation, coordinated with vendors and managed transactions.
- Developed seasonal and targeted promotions to drive brand exposure and generate revenue.
- Recruited, trained and monitored performance for 20 employees.
- Developed programs focused on client objectives.
- Organized business accounting and invoicing in QuickBooks.
- Spearheaded creation and implementation of programs focused on key-client business needs.
- Managed strategic business-building relationships with Matrix, Joico, Redken, Paul Mitchell and TIGI beauty brands.
Education
Certified Franchise Executive
International Franchise Association
New York, NY01.2017
Cosmetology
Central Oklahoma College
Oklahoma City, OK08.1989
Skills
- Active Listening
- Customer Service
- Critical Thinking
- People Skills
- Relationship Building
- Team Building
- Friendly, Positive Attitude
- Reliable & Trustworthy
- Experience in Leadership
- Good Work Ethic
- Computer Skills
- Problem Resolution
- Microsoft Office
Timeline
Franchise Director at The Barre Code Franchise
Express Business Development
11.2017 - 06.2019
Associate Franchise Executive
Express Employment International
01.2016 - 10.2022
Franchise Associate
Express Employment Professionals
01.2016 - 01.2017
Director of Student Services
Central Oklahoma College
07.2012 - 09.2015
Admissions Advisor/ Community, Business Relations
Central Oklahoma College
07.2011 - 09.2012
Owner/Operator
Serenity Salon and Spa
06.1994 - 01.2009
Certified Franchise Executive
International Franchise Association
Cosmetology
Central Oklahoma College
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